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Transferring your mobile service to Tangerine – What you need to know
- First, we’ll confirm your service can be transferred to Tangerine. We’ll tell you if it can’t be transferred for any reason.
- We’ll then send you an SMS with a unique code that you’ll need to verify as part of our pre-port verification process.
- The number you want to move to Tangerine needs to be active with your existing service provider at the time of transfer.
- You’ll be able to use your existing service during the transfer process, and once it’s complete, your old service will be automatically disconnected.
- If you transfer your service, you may have to pay a cancellation fee to your existing service provider and there may be other consequences if you end your existing contract early.
- We will tell you that your service has been successfully transferred to Tangerine on the day this is completed or as soon as practical after that day.
- Upon transfer, your mobile service will be subject to Tangerine’s standard terms and policies.
- You can login to our self-care portal to view and manage your Tangerine mobile service once the transfer is complete.
- If you’re unhappy with any aspect of the transfer process, details of our complaints handling process are available on our policies page.
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Which one are you?
We found a few units at that address, please select yours to Check Availability.
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We’ve got good and bad news
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $275 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
SORRY!
SORRY! OUR NBN ADDRESS CHECKING TOOL IS DOWN
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
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This offer is only available to existing customers with a Tangerine nbn or mobile service. To take advantage of this limited time offer, sign up to one of our great value nbn or mobile plans now.
Please confirm if your details match the selected ID verification document
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We could not verify you. You will have to skip the ID verification now to proceed with your order.
IMPORTANT: Your SIM card will not be dispatched until you complete your ID verification. You can complete it later via the link included in your order confirmation email.
Skipping Verification ?
ID Verification may be temporarily skipped for the checkout, but you must ID-Verify to activate your SIM through the link sent in the order confirmation email.
Please check your Order Confirmation email for ID verification link to verify.