Help & FAQs

About the 75/10 Fixed Wireless Plus plan

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What is Fixed Wireless Plus 75/10 plan?

Fixed wireless plus 75/10 is a new nbn™ speed tier designed exclusively to provide best-effort internet service for fixed wireless customers. This Fixed Wireless 25/5 plan will offer maximum speed potential of 75Mbps down/ 10Mbps up.

 

Please note: Speeds can be affected by a range of factors including the line of sight to the tower, nbn™ cell congestion, and/or nbn™ backhaul congestion.

 

What speeds will I get on the Fixed Wireless Plus 75/10 plan?

The nbn™ Fixed Wireless Plus 75/10 plan does not have a fixed speed specified. Instead of providing a capped speed tier like other nbn™ plans, the nbn™ Fixed Wireless Plus 75/10 plan aims to deliver the maximum potential speed the network is capable of delivering at the time of use. Available speeds on a Fixed Wireless Plus 75/10 plan will fluctuate during the day, and you may receive speeds that are significantly less than the maximum potential network speed, particularly in the busy period. NBN Co advise that any speeds between 6Mbps – 75Mbps are within specifications for this plan.

 

What if I am not satisfied with the new Fixed Wireless Plus 75/10 plan after being automatically upgraded?

Tangerine are committed to offering you the best nbn™ experience possible and are happy to work with you to troubleshoot issues that may arise. If however you wish to cancel your new Fixed Wireless Plus 75/10 plan, you can do so via the Self-Help portal. For more information please click here.

 

How do I check the speed of my internet connection?

There are a number of factors that can impact the speed of your internet connection. Pop over to our blog post ‘TANGERINE'S TOP 10 JUICY TIPS FOR CHECKING YOUR INTERNET SPEED’ to learn more.

 

Please note that if you require assistance, you can contact our tech support team who will be happy to help. 

 

What happens if my tower or cell is congested?

Cell congestion on the nbn™ tower affects everyone connected to that cell in the area, regardless of which internet service provider is supplying the service. Tangerine will endeavour to provide you with all available information on capacity upgrades and maintenance times as we receive them from NBN Co. Note that NBN Co is conducting a major upgrade of fixed wireless services across Australia.

 

My internet speeds are patchy, but my tower isn’t flagged as congested. What can I do?

We recommend contacting our tech support team for troubleshooting to rule out other possible speed problems – for example, Wi-Fi interference from other electrical sources, or a faulty modem/router.

 

Where can I go to find out more on fixed wireless speed concerns?

You can read more information and what to do about fixed wireless speeds directly from the ACCC by following this link.

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