Help & FAQs

All about the Mobile System Upgrade

Unlimited NBN Plans from $44.90/mth - See Plans

When will the mobile system upgrade take place?
The mobile system upgrade will take place between 23/08/22  25/05/22 from 8pm 6am

Will I experience any downtime during this upgrade?
The interruption to your mobile service will be minimal during this upgrade, only a matter of minutes.

What changes will happen to my service after this upgrade has been completed?
There will be just a couple of changes as a result of this system upgrade:

1. Your monthly plan and data reset date will change to the 28th of each month. There will be no changes to your billing amount or direct debit date, and
2. Any active call diversions will need to set up again once the upgrade has been completed.

What isn't changing:
Your mobile plan will still include unlimited calls and texts in Australia to standard Australian numbers, no lock-in contracts, with no excess data charges in Australia. You will also retain existing mailbox, greetings, and saved voicemails.

Still have unanswered questions?
No problems, we are happy to answer them. You can log a case with our Customer Service team via the Portal or give us a call on 1800 211 112

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