Help & FAQs Can I keep my phone number when I switch to NBN™ Phone?
Can I keep my phone number when I switch to NBN™ Phone?
Unlimited NBN Plans from $44.90/mth - See Plans
Yes you can. We are able to port (transfer) your existing phone numbers onto an NBN phone service. It's possible to utilise the phone port on the back of our Netcomm and FRITZ!Box modem/router, or you can use an IP handset.
Here is how you can request the transfer:
-
First, make sure that the phone number is active with the other service provider as we cannot port a disconnected number.
-
Include the phone plan to your NBN Order. Order your NBN Bundle here.
-
After signing up, our team would request for a copy of your invoice of the phone number you wish to transfer.
-
Upon receipt, our team would submit the port request which may take 7 to 10 business days to complete.*(timeframe may vary depending on the losing provider)
-
Once ported, our team would supply you with the NBN Phone settings to enter on your modem.
If you need assistance, you may contact our Technical team at 1800 211 112.
OPENING HOURS
TECHNICAL SUPPORT
8AM – 10PM WEEKDAYS,
8AM – 8PM SAT & SUNDAY AET
Go Back
Recent Help Articles
- Why does my account have a negative balance?
- Tangerine Telecom Self Care Portal Features
- Risk Free NBN Trial Terms and Conditions
- How do I find out what ADSL zone I'm in ?
- Does Tangerine offer an nbn100 speed tier plan ?
- Do I need to cancel my ADSL after ordering NBN ?
- Tips to improve Wifi coverage
- When do charges start for my service?
- Why is my NBN Order On hold?
- Can I use my bank account for upfront or on-going payments ?
