However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Sorry!
nbn® isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Plan name
Value
Value Plus
Speedy
SuperSpeedy
UltraSpeedy
nbn® speed tier*
25/10
50/20
100/20
250/25**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
95Mbps ↓ 17Mbps ↑
200Mbps ↓ 21Mbps ↑
350Mbps ↓ 42Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Multiple concurrent users
Premium internet experience
UHD video streaming
Faster file downloads and uploads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of services allowed to receive a Summer Sale offer. As a Tangerine customer, you can have a maximum of 1 nbn® and 5 Mobile services with a Summer Sale offer.
Your account currently has the following number of active services with an offer:
You’ve selected a stand-alone modem with no NBN® plan. We can only send stand-alone modems to existing customers who have ordered or who have an active nbn® plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are ordering a home phone service - your modem must support VOIP and be re-configurable.
If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to Check Availability.
HMMM
We’ve got good and bad news
nbn® is available, but due to your property being a new development and not yet connected to the nbn® the one-off nbn® New Development Charge of $275 applies. This charge is levied by nbn® and is applicable regardless of the nbn® provider that you choose. So if you’re happy with that…
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
This can happen from time to time if nbn® or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
INTERNET
Everything you need to know about nbn® plans, technology types and speeds, technical appointments & more!
Between 21 December 2023 and 11:59 AEDT on 29 February 2024, new nbn® customers get an extra $5/mth off the already discounted introductory/new cust...
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Where can I find the Terms and Conditions for the Summber Holiday nbn® offer?
Delve into all the offer details by checking out the full nbn® Summer Intro Offer T&Cs at www.tangerinetelecom.com.au/policies starting from Dec...
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Will high-speed nbn® work at my property?
We're thrilled that you're considering our plans! It's important to mention that not all plans are offered at every location. For our high-speed nbn&r...
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What happens if I relocate during the 6-month discount period?
No need to stress! If you happen to move, you can easily transfer your service and keep this fantastic offer at your new address. For guidance on tran...
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What happens after the 6 months is finished?
After the 6 months, your plan fees return to the RRP current at that time, as advertised on www.tangerinetelecom.com.au.
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Can I activate multiple services under the nbn® Summer Holiday offer?
Unfortunately, no. This offer applies to a maximum of 1 new nbn® service.
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Who is eligible to redeem this nbn® Summer Holiday offer?
This offer is available to new Tangerine nbn® customers who sign up to a high-speed (nbn® 100/21, nbn® 250/25, nbn® 1000/50) plan during ...
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What does the nbn® connection box look like?
If you have a Fibre to the Premises (FTTP) or Fixed Wireless nbn® service your nbn® Connection Box (also known as nbn® Network Termination...
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What is nbn®?
nbn® stands for National Broadband Network. It is the service in which the majority of Australians use to access the internet from their homes and b...
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Can I get the nbn®?
nbn® will be available to everyone in due course with the service being rolled out across Australia in stages. You can find out when the nbn® is ava...
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How do I get connected to the nbn®?
Firstly you need to be in an area that has had the nbn® installed.Currently nbn® is rolling out across the country area by area.Once nbn® is availa...
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How long does it take to activate/get connected to the nbn®?
Depending on how nbn® is delivered to your property and your property's nbn® readiness this will vary from just 1 day to around 3 weeks. You can che...
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Do I need to cancel my old nbn® service when transferring to Tangerine?
You will need to request cancellation of your original nbn® service when transferring to Tangerine, after we have activated your service.
For ...
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Will I incur any costs when switching to Tangerine?
Changing to Tangerine is easy and there is no setup fee however, you will need to make sure you're out of contract with your current provider to avoid...
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Do I need to keep a phone line to get nbn®?
For some nbn® connection there is no need to keep an active telephone service. nbn® plans and bundles can be provided with no need to pay for tradi...
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How to make sense of the different nbn® speeds
Each residential nbn® plan sits on one of the seven main nbn® speed tiers, which have different maximum download and upload speeds measured ...
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What is nbn® Fixed wireless?
A fixed wireless provider reaches the customer through a wireless signal sent from a transmission tower into the customers’ area. This connects ...
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Do i get a static IP address with my nbn® connection?
We offer sticky IP addresses.
All Tangerine nbn® plans include a sticky IP address. This means that the public IP address of your connection do...
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How will I be updated about the progress of my order?
We will keep you up to date regularly on the progress of your order via email or sms.
It is important that you look out for these as they will includ...
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Where can I find the Critical Information Summary for my plan?
You can find the Critical Information Summary for your Tangerine plan here.
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Does Tangerine Support IPv6?
Unfortunately, we do not support IPv6 at the moment. Our network carrier only support IPv4 at this time. However, this may change in the future so sta...
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What are the different nbn® service classes?
In Australia, properties are connected to the nbn® network using different types of technologies based on the infrastructure and equipment that nb...
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How is nbn® delivered to my home?
Fibre to the Premises (FTTP) - Fibre optics cabling is installed directly inside your property; this can deliver fast internet services with up to 1...
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What plan shall I choose?
We currently offer five standalone nbn® plans .All plans include unlimited data, no standard set up costs and no lock-in contracts!
If you are after...
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Do you offer voice plans on nbn®?
Yes we do. Bring your existing home phone number with you or get a new one. Local, National and Calls to Mobile are included while Calls to 13/1300 nu...
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What is the nbn® New Development Charge?
In April 2015 the government announced that they would introduce a New Development Charge that would be applicable to certain greenfield developments ...
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Is there a cancellation fee?
All our plans are available on a no lock-in contract. There is no cancellation fee for customers, and you can cancel your contract at any time before ...
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Does Tangerine charge a speed change fee?
No, Tangerine does not charge a fee to change speed on our nbn® Plans. Feel free to change between plans as much as you need.
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How to prepare for your nbn® installation.
Is your Installation date coming up and you are still not sure what to do? Below are some helpful guides that you can read on to know more on what you...
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Is there a charge if I need a technician installation appointment?
There is no charge for standard installation. This includes the visit from the technician.
If nbn® has deemed your property a new development, the&n...
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How does the nbn® Missed Connection Appointment Rebate work?
nbn® provide a Missed Appointment Rebate to us when the nbn® technician does not attend the confirmed appointment for both connections and faults.
...
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What Happens at an HFC Installation Appointment?
When your nbn® approved technician arrives, you can ask to see their ID before giving them access to your premises.
They’ll then di...
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How do I relocate my nbn® service?
Moving home? Relocating an nbn® service to a new address can now be processed from our Self Care Portal.
TIP: Before you request to move your servic...
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Are there any fees associated with relocating my nbn® service?
Tangerine does not charge a relocation fee. However, if your new address is not nbn® ready then a New Development fee of $275 may apply. If thi...
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How in advance should I schedule my nbn® service relocation?
Service relocation times can vary depending on your new propertys nbn® readiness and the type of nbn® connection. If your new property has been co...
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Do I have to do anything on my move in day?
Once your new address is nbn® ready and your service has been activated at your new address, you can plug in your modem to enjoy faster, more reliabl...
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Will a technician be required to visit my new address?
If your new address isn’t nbn® ready, then you may need a technician to visit your home to get you connected to the nbn®  ...
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How do I set up my modem at my new address?
For information on how to set up your Tangerine supplied modem or BYO modem refer to our step-by-step guides on our website or contact our technical s...
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Can I use the modem my current provider has given me, or do I need to purchase a new one from Tangerine?
If you have a modem supplied by a different service provider, it is important that this device meets the BYO modem requirements. If your modem is not ...
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Can I change nbn® plans after I get connected?
Yes you can. You can change your nbn® plan connection speed at any time, up or down.
You can change your plan in our Self Care Portal. Just follow...
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Can I put my nbn® service "on hold"?
If you are going overseas or do not require your nbn® service for a long period of time, it may be beneficial to put your nbn® Plan on hold.
We can...
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How can I cancel my nbn® service?
All our nbn® plans include a no lock-in contract so you’re free to cancel your nbn® service at any time. We recommend that if cancellin...
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How to check Wireless Broadband usage
You can check your Wireless Broadband usage throughout the month using our Self Care Portal.
Use your account number, email and account passw...
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Why is my nbn® running slow?
There are a number of reasons why an nbn® service may be running slower than expected. It may be down to hardware and software configured on your ...
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What to do if you are experiencing nbn® dropouts (FTTN/FTTB/FTTC)?
In 2014 the Australian Government made the decision to use a mixed technology approach to the nbn® rollout. This means that certain properties will u...
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Tips to improve Wifi coverage
There are a number of things that you can try to help improve your Wifi coverage in your property.
Wifi is now critical in a household where numerous...
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Why is my nbn® order on hold?
There are various reasons why is your order On hold, we have created a guide which helps you understand why is the order on hold and what needs to be ...
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What is Fresh Fibre?
Fresh Fibre will provide customers with faster internet to help support the growth in connected devices and more Australians working from home.Selecte...
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What are the benefits of upgrading to Fresh Fibre?
The benefits of upgrading to Fresh Fibre (Fibre-to-the-Premise) are as follows:
Speed and Reliability*. An FTTP connection will lead to an im...
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What’s the difference between the connection types FTTP, FTTN or FTTC?
FTTP: Fibre to the premises means fibre is connected all the way to your premises.
FTTN: Fibre to the node has a fibre connection running to a mini-e...
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I want to upgrade, what does a Fresh Fibre connection require?
Great to hear! Slow internet is so yesterday!
A Fresh Fibre connection requires an nbn® technician to connect a PCD (premises connection ...
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How do I know if my existing equipment will work with Fresh Fibre?
The majority of nbn® compatible routers will work on an Fibre-to-the-Premise service, you may just need to update your equipment settings ...
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I have an active FTTN or FTTC service with a different provider but would like to switch to Tangerine and upgrade to Fresh Fibre, what do I need to do?
As you have an active FTTN or FTTC service with another provider you will first need to transfer your FTTN or FTTC service to Tangerine and once you a...
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