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Help & FAQs

Do I need to cancel my old NBN service when transferring to Tangerine?

In some instances you will need to request cancellation of your original NBN service when transferring to Tangerine Telecom. This will vary based on the technology used to deliver NBN to your property.

For FTTP and Fixed Wireless connections, we will activate the next available port on the NBN equipment installed inside your property. This means after you are successfully connected with Tangerine you will need to advise your previous provider that you wish to cancel their service.

For FTTN, FTTB or FTTC connections we will order an NBN transfer. This means that your original service will stop working automatically when your Tangerine service becomes active. You may want to check with your previous provider that they have stopped billing you - but this should occur automatically.

For HFC connections we will require you to cancel your original service PRIOR to us being able to order your new service. This is a requirement of our upstream carrier.

Full information will be provided about your specific service after an order is received. See our unlimited NBN plans.


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