Help & FAQs

Financial Hardship

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At Tangerine we are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustainable solution. If you are experiencing financial hardship, we may be able to offer you a payment assistance arrangement to help you manage your upcoming bills or pay off any outstanding overdue account balance

Our Payment Assistance policy and application form can be found on our financial hardship page. We offer help based on your individual circumstances and on a case-by-case basis. There is no charge to apply for or access an arrangement for financial hardship assistance.

If you believe you are in financial hardship, please fill out and submit our payment assistance application form. You can do this by:

  1. Our webform linked on our financial hardship page, or
  2. Downloading the form here and sending it to our dedicated Financial Hardship email address financialhardship@tangerinetelecom.info

You can contact our team who are authorised to assist with financial hardship matters on 1800 211 112 (Monday to Friday 9:00am-5:30pm AET excluding public holidays) or via email at financialhardship@tangerinetelecom.info (inbox monitored Monday to Friday 9:00am-5:30pm AET excluding public holidays).

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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