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Help & FAQs

How do I plug in my NBN™router?

As soon as your NBN service is activated billing does commence. We are keen for you to get online with your new NBN service as soon as possible so you can start enjoying the great benefits.

If we have sent you a new NBN modem/router, please use the PDF user guide below for a step by step guide on how to plug this in and get online. There are different instructions based on how NBN is delivered to your property.

If you are unsure how NBN is delivered to your property please see the activation emails that we have sent during the installation process.

Please use the relevant guide to your NBN technology type. There is a separate guide for FTTP/HFC/Wireless NBN, FTTN/B NBN and FTTC NBN. If you are unsure what technolkogy type your property has please refer to emails sent during the order confirmation process.

FTTP, HFC or Fixed Wireless NBN connections - NF18ACV installation guide

FTTN/B NBN Connections - NF18ACV installation guide

FTTC NBN Connection - NF18ACV installation guide


Our technical support team are available to assist. You can call them on 1800 211 112 7 days per week. 8am - 9pm weekdays and 9am - 6pm on weekends and public holidays (AET).

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