Help & FAQs

How do I plug in my NBN™ router?

Unlimited NBN Plans from $44.90/mth - See Plans

As soon as your NBN service is activated billing does commence. We are keen for you to get online with your new NBN plan as soon as possible so you can start enjoying the great benefits. 


If we have sent you a new NBN modem/router, please use the PDF user guide below for a step by step guide on how to plug this in and get online. There are different instructions based on how NBN is delivered to your property.


If you are unsure how NBN is delivered to your property please see the activation emails that we have sent during the installation process.


Please use the relevant guide to your NBN technology type. There is a separate guide for FTTP/HFC/Wireless NBN, FTTN/B NBN and FTTC NBN. If you are unsure what technology type your property has please refer to emails sent during the order confirmation process. 


FTTP, HFC or Fixed Wireless NBN connections - NF18ACV installation guide 


FTTN/B NBN Connections - NF18ACV installation guide 


FTTC NBN Connection - NF18ACV installation guide


Google Nest Wifi


BYO Modem Connection Guides


Our technical support team are available to assist. You can call them on 1800 211 112 seven days per week. 8am - 10pm weekdays and 8am - 8pm on weekends and public holidays (AET). You can also message us on Whatsapp on +61429637422 during these times.

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