Help & FAQs

How to understand your nbn® & Mobile bill

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Having some trouble understanding your nbn® Mobile bill?

Let us break it down for you so its easy-peesy-Tangerine-squeezy!


nbn® Mobile Bill - Page 1
The first page is a summary of your mobile nbn® bill which includes:

  • Customer information

  • Account Enquiries Contact Information

  • Your Account Summary

  • Your Billing History

  • Charges Summary

  • Your Bill Summary

  • Your Payment options

Your Account Summary outlines the fees/credits that make up your total amount payable. It is made up of your nbn® and mobile charges (new charges) minus any payments, credits or discounts applied to your account (what you paid last bill)

Note: Scroll past Page 2 in your More bill


nbn® Mobile Bill - Page 3 4
The third and fourth pages of your Tangerine bill includes:

  • Service Summary - A summary of your NBN/internet Charges and your call types

  • Hardware Charges - Any purchased Tangerine modem payments

  • nbn® Charges - Made up of an upfront charge of your monthly plan ex. GST and your one month in advance nbn® plan fee ex. GST (only on your first nbn® bill)

  • nbn® Discounts - Any promotional discounts applied to your account

  • 4G/5G Mobile Plan Fee - Made up of an upfront charge of your monthly mobile plan fee ex. GST and your one month in advance mobile plan fee ex. GST (only on your first mobile bill)


Your total new charge is listed at the bottom of the invoice and is the total amount for your first invoice including any plan discounts and GST but excludes any credits you have applied on your account

Important:This is not the amount that will be debited from your nominated account. The amount that will be debitted from your account is the total amount outlined on Page 1 of your Tangerine Bill.

If you are still having difficulties understanding your bill, you may raise a Billing Enquiry from ourSelf Care Portalor call us at 1800 211 112.

You may refer to these instructions on how to raise a Billing Enquiry from the portal -How to query a charge on my bill?

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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