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What happens to my pre-payment?

Pre-payment of your first month NBN access is taken at the time of sign up. This pre-payment then sits on your account until your NBN service is activated.

So if you order NBN on the 10th of the month, and the service is activated on 20th of the month, your pre-payment would cover from 20th of the month through until 19th of the following month.

 

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