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Help & FAQs

When do charges start for my service?

Monthly charges will start for your service when NBN is activated at your property. We will email you when this activation is complete and charges will begin from this date.

Please note that this is not the same as the date that you plug in your NBN modem. As such we recommend plugging in your modem as soon as you receive the confirmation email from us so you can make the most of your NBN plan.

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