ONLINE SAFETY AND
CYBER SECURITY
We take your online safety and the protection of your data and privacy very seriously. We implement a range of security measures to help protect our customers from fraud and other types of harmful behaviour and online threats.
This work will never stop, and we will continue to remain vigilant.
There are also various actions that you can take to help protect your personal information. secure your devices that are connected to the internet, and safeguard your children from inappropriate online content.
How we protect you
We Don't Store Credit
or Debit card details
We don't store any credit or debit card details of our customers. Instead, we use a PCI DSS compliant payment gateway to process online transactions and help keep your card data safe and secure.
We verify
your Identity
When you contact our team, they will take you through our account verification process. This is so they can validate your identity and ensure that you (the caller) have sufficient authority to access the account. To help prevent fraud and identity theft, we also perform identity verification on all customers signing up for a mobile service, in line with legislative requirement (you can read more about that here). To verify our mobile customers, we employ a government-approved identity checking service - just another measure we take to prevent ID theft.
we ensure our team are
trained to recognise scams
When you reach out to our support team, you will chat with someone who participates in regular training on cyber security awareness and how to identify and report cyber scams.
We're here
to help
If you are or have experienced cyber bullying, cyber abuse or have seen any offensive or illegal content online, we recommend that you report it to the Office of the eSafety Commissioner or submit a complaint directly to the website or app operator responsible for the content or communications. Check out the Additional Resources section below for links to the eSafety Commissioner's content reporting form, information about content filtering products and more!
More ways to protect yourself online
Setting up multi-factor
Authentication (MFA)
MFA will provide you with an extra layer of protection as it involves using two or more authentication factors to verify your identity. While it may be easy for a criminal to steal one form of information (like a password), it's harder for them to steal two.
Be sceptical of random emails and text messages
emails and text messages
Don't engage with any SMS, emails, direct message, or phone call from someone you don't know especially if they ask you to either click on a random or suspicious link, provide personal information or download any files. It's best to err on the side of caution and be sceptical.
Regularly change your password
We understand that this one is annoying, but the fact is, automated attacks rely on people using the same password for many accounts and therefore if you do not change your passwords regularly (and make it one hard to crack), you could be at risk. If you are someone who finds it hard to keep track of passwords (who isn't these days?), you might want to consider subscribing to a password manager.
Avoid using open Wi-Fi connection
While accessing free Wi-Fi may seem attractive, there’s a real risk that cybercriminals may be lurking. Do not take the risk, always access Wi-Fi via a trusted network, a mobile hotspot, or a virtual private network, commonly known as a VPN. A VPN is software that encrypts all connections, which means that a cybercriminal won’t know which websites you're visiting and the credentials you're using.
Safe online habits
for kids
Anyone can access and create content online, and inappropriate content can be accessed by children just as easily as content that is useful. Supervising children when online is the best way to make sure they're safe. For information and resources about additonal safeguards you can put in place to help keep your children safe online, go to the eSafety Commission website, Kids Helpline or the Australian Cyber Security Centre.
Set up content filters
Content filters help to prevent children and other vulnerable people from seeing certain categories of inappropriate content when connected to the internet. Your computer or phone may have built-in parental controls or filters, otherwise they’re available as third-party software. The Communications Alliance Family Friendly Filter Program provides a list of filter products that have been tested and accredited, together with recommendations as to the age groups that each filter product is suitable for. If you’ve purchased an eero 6+ router from Tangerine, you’ll have access to eero’s content filters.
Additional Resources
Office of the eSafety Commissioner
eSafety is Australia’s independent regulator for online safety. The eSafety website provides a wide variety of educational resources and reporting tools to help you learn about eSafety and how to protect yourself online. The eSafety website also has a reporting tool which enables you to directly submit information about harmful or illegal online content, cyberbullying and cyber abuse.
eSafety Commissioner's content reporting form
Report any offensive or illegal online content.
