Moving House?

At Tangerine we know just how stressful moving houses can be, so let us help with the heavy lifting by getting you connected with fast, reliable internet.

Whether you’re an existing customer relocating your service or a new customer looking to make the switch to Tangerine, we’re here to help!

Moving house is made easy-peezy-tangerine-squeezy with Tangerine!

Relocating your Tangerine service to your new home

Check if your new address is eligible for relocation of your nbn® service.

TIP: Before requesting to move your service, check to see if your new home is nbn® ready,
the type of connection available at your new address, and approximate timeframes for connection.

You can check your address here

Once you’ve confirmed that your new address is nbn® ready
and the type of service available at your property,
follow these easy steps to get connected

Visit the Tangerine Self Care Portal
Enter your account number, email address and password on the log in screen.
Select Moving House? Service Relocation.
Fill out the form with the following details:
  • Your old address
  • Your new address
  • Date of New Service Activation (Preferred Start Date).
  • Date of Old Service Cancellation (Preferred Cancellation Date).
Read and agree on the Terms and Conditions.
Click Submit.

We'll take care of the rest for you!
You'll receive regular emails with the progress
of your new nbn® service order. It’s that easy!

If at any time you'd like to discuss your nbn® relocation with us, please contact our team.

Customer Service

8.30am – 7pm, Weekdays,

9.00am – 6pm, Saturdays AEDT

Service relocation timeframes can vary depending on your new propertys nbn readiness and the type of nbn connectionIf your new property has been conne... Read More
Tangerine does not charge a relocation fee. However, if your new address is not nbn ready then a New Development Fee of $275 may apply. If this fee ap... Read More
For step-by-step instructions on how to set up your Tangerine supplied modem or BYO modem check out on setup guides on our modem set up pageNote: If y... Read More
If your new address hasnt been connected to nbn before then an nbn technician may need to visit your home to get you connected to the nbn network. In ... Read More
Once your new address is nbn ready and active, you can plug in your modem to enjoy fast, reliable internet with TangerineIf you have a BYO device and ... Read More

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

Product Review
Tangerine Telecom is rated 4.2 out of 5 by 7810 customers