You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
Due to the high number of devices available on the market we can only provide limited ‘best efforts’ support in getting you online. You must be confident configuring your own device. If you are ordering a home phone service - your BYO modem must support VOIP and must be re-configurable. If you are not confident we highly recommend purchasing a pre-configured modem from us.
We found a few units at that address, please select yours to Check Availability.
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We’ve got good and bad news
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $275 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
Network Status
How do I check if there's an internet outage?
At Tangerine, we pride ourselves on delivering high-quality nbn® services. We work closely with our delivery partner, Vocus, to ensure that our services are delivered seamlessly through their infrastructure. However, it's important to note that unplanned outages or maintenance can occasionally impact the nbn® service we provide to you.
To find out if planned maintenance or an outage is affecting your nbn® service,
before you reach out to us you can:
1
Refer to the map below, which provides real-time updates
on reported outages across the nbn ® network.
Network status map provided by Tangerine wholesale nbn® provider, Vocus Pty Ltd.
