Network Status

How do I check if there's an internet outage?

At Tangerine, we pride ourselves on delivering high-quality nbn® services. We work closely with our delivery partner, Vocus, to ensure that our services are delivered seamlessly through their infrastructure. However, it's important to note that unplanned outages or maintenance can occasionally impact the nbn® service we provide to you.

To find out if planned maintenance or an outage is affecting your nbn® service,

before you reach out to us you can:

1

Refer to the map below, which provides real-time updates

on reported outages across the nbn® network.

Network status map provided by Tangerine wholesale nbn® provider, Vocus Pty Ltd.
3

Enter your full address and hit Check address

4

In the event of an outage in your area, we recommend

checking this page regularly for updates. To give you an idea,

here are two examples of what an outage may look like.

Still need help? Let’s talk.

Customer Service

8.30am – 7pm, Weekdays,
9.00am – 6pm, Saturdays AEST

Technical Support

1800 211 112
7am – 12am Weekdays,
8am – 8pm Sat & Sunday AEST

Self Care Portal

Login to the Self Care Portal and navigate to ‘Support - Create Case’ to create a case.

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tangerinetelecom.com.au/chat

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