Help & FAQs
Australia’s juiciest provider of nbnTM
NBN / Getting Connected
Can I get the NBN™ ?
Can I keep my phone number when I switch to NBN™ Phone ?
Do i get a static IP address with my NBN connection ?
Do I need to cancel my ADSL after ordering NBN ?
Do I need to keep a phone line to get NBN ?
How do I get connected to the NBN™ ?
How do I plug in my NBN™ router?
How do I relocate my NBN service ?
How long does it take to activate/get connected to the NBN ?
How long does it take to transfer a phone service to Tangerine NBN ?
How to prepare for your NBN™ installation.
How will I be updated about the progress of my order ?
What is the NBN New Development Charge?
When do charges start for my service?
Do I need to cancel my old NBN service when transferring to Tangerine?
Connecting your own BYO Modem
What settings are required for my NBN modem?
NBN New Development Fee Special Offer
NBN / Plans
Where can I find the Critical Information Summary for my plan ?
Can i change plan after I get connected ?
Can I keep my phone number when I switch to NBN™ Phone?
Can I put my NBN service "on hold" ?
Can I set up a reverse DNS record (PTR record) with my Tangerine NBN plan ?
Do i get a static IP address with my NBN connection?
Do you offer voice plans on NBN ?
Does Tangerine charge a speed change fee ?
Does Tangerine offer an nbn100 speed tier plan ?
How do I relocate my NBN service?
How long will the nbn50 promo run for ?
Is there a cancellation fee ?
Is there a catch ?
Is there a charge if I need a technician installation appointment?
Risk Free 14 Day Trial Terms and Conditions
What are some of the benefits of switching to NBN™ Phone ?
What are your international call rates?
What happens if I want to cancel ?
What is the NBN New Development Charge ?
What plan shall I choose ?
NBN / Modems
Are your modems locked ?
Can I upgrade the included modem ?
Can you send my modem to a PO Box address ?
How do I know if my BYO modem is compatible ?
How do I plug in my NBN™ router ?
How do I set up VLAN Tagging on my own BYO modem ?
List of BYO compatible NBN modem/routers
Requirements to use your own BYO device for NBN
What's the difference between the standard NBN modem and the upgraded modem ?
NBN / Payments
Can I use my bank account for upfront or on-going payments ?
Do I need to supply my bank account details at sign up ?
How can I pay my account ?
How do I set up or change my direct debit details ?
Is there a charge if I need a technician installation appointment ?
What happens to my pre-payment ?
When do charges start for my service ?
When does the pre-payment for my first month start ?
NBN / Troubleshooting
Why is my NBN running slow ?
NBN Dropouts - FTTN/FTTB/FTTC
Tips to improve Wifi coverage
Home phone voicemail setup
How do I check my remaining data balance on my mobile ?
Roaming Travel Packs
What are the international rates from Tangerine 4G mobile (Telstra network) ?
What destinations are included in the 64 international destinations ?
What happens when I sign up for a SIM only plan ?
What mobile data speeds are possible with Tangerine ?
What mobile network does Tangerine use ?
How can I check my ADSL usage ?
How can I keep my ADSL connection secure ?
How do I find out what ADSL zone I'm in ?
What's my ADSL username and password?
Spend management and security tools
Welcome Information for Tangerine Telecom
Refer a Friend Special Offer - $50 Promotion
- Appointment of Advocate or Authorised Representative (Tangerine)
- BYO Device Policy Tangerine Telecom
- Complaint Handling Policy Tangerine Telecom
- Fair Use Policy
- Financial Hardship Policy Tangerine Telecom
- Warranty Information Tangerine+Telecom
- Key Fact Sheets NBN Services Tangerine Telecom
- Our FREE Guide to the NBN
- How to connect your new Netcomm NF18ACV Modem FTTC
- How to connect your new Netcomm NF18ACV Modem fttn
- How to connect your new Netcomm NF18ACV Modem FTTP wireless HFC
- Tangerine NBN Unlimited Bundle BASIC SPEED
- Tangerine NBN Unlimited Bundle SPEED BOOST
- Tangerine NBN Unlimited Bundle XL SPEED BOOST
- Tangerine NBN Unlimited BASIC SPEED
- Tangerine NBN Unlimited SPEED BOOST
- Tangerine NBN Unlimited XL SPEED BOOST
- Tangerine NBN Unlimited XXL SPEED BOOST
- Tangerine NBN UNLIMITED Phone Plan
- Mobile Plan CIS TEL
- Tangerine Unlimited ADSL Broadband and Phone Bundle
- Information you need to know Tangerine Telecom