Help & FAQs
Australia’s juiciest provider of nbnTM
NBN / Getting Connected
Can I get the NBN™ ?
Can I keep my phone number when I switch to NBN™ Phone ?
Do i get a static IP address with my NBN connection ?
Do I need to cancel my ADSL after ordering NBN ?
Do I need to keep a phone line to get NBN ?
How do I get connected to the NBN™ ?
How do I plug in my NBN™ router?
How do I relocate my NBN service ?
How long does it take to activate/get connected to the NBN ?
How long does it take to transfer a phone service to Tangerine NBN ?
How to prepare for your NBN™ installation.
How will I be updated about the progress of my order ?
What is the NBN New Development Charge?
When do charges start for my service?
Do I need to cancel my old NBN service when transferring to Tangerine?
Connecting your own BYO Modem
What settings are required for my NBN modem?
NBN / Plans
Where can I find the Critical Information Summary for my plan ?
Can i change plan after I get connected ?
Can I keep my phone number when I switch to NBN™ Phone?
Can I put my NBN service "on hold" ?
Can I set up a reverse DNS record (PTR record) with my Tangerine NBN plan ?
Do i get a static IP address with my NBN connection?
Do you offer voice plans on NBN ?
Does Tangerine charge a speed change fee ?
Does Tangerine offer an nbn100 speed tier plan ?
How do I relocate my NBN service?
How long will the nbn50 promo run for ?
Is there a cancellation fee ?
Is there a catch ?
Is there a charge if I need a technician installation appointment?
Risk Free 14 Day Trial Terms and Conditions
What are some of the benefits of switching to NBN™ Phone ?
What are your international call rates?
What happens if I want to cancel ?
What is the NBN New Development Charge ?
What plan shall I choose ?
NBN / Modems
Are your modems locked ?
Can I upgrade the included modem ?
Can you send my modem to a PO Box address ?
How do I know if my BYO modem is compatible ?
How do I plug in my NBN™ router ?
How do I set up VLAN Tagging on my own BYO modem ?
List of BYO compatible NBN modem/routers
Requirements to use your own BYO device for NBN
What's the difference between the standard NBN modem and the upgraded modem ?
NBN / Payments
Can I use my bank account for upfront or on-going payments ?
Do I need to supply my bank account details at sign up ?
How can I pay my account ?
How do I set up or change my direct debit details ?
Is there a charge if I need a technician installation appointment ?
What happens to my pre-payment ?
When do charges start for my service ?
When does the pre-payment for my first month start ?
NBN / Troubleshooting
Why is my NBN running slow ?
NBN Dropouts - FTTN/FTTB/FTTC
Tips to improve Wifi coverage
How do I check my remaining data balance on my mobile ?
Roaming Travel Packs
What are the international rates from Tangerine 4G mobile (Telstra network) ?
What destinations are included in the 64 international destinations ?
What happens when I sign up for a SIM only plan ?
What mobile data speeds are possible with Tangerine ?
What mobile network does Tangerine use ?
How can I check my ADSL usage ?
How can I keep my ADSL connection secure ?
How do I find out what ADSL zone I'm in ?
What's my ADSL username and password?
Spend management and security tools
Welcome Information for Tangerine Telecom
Refer a Friend Special Offer - $50 Promotion
- Appointment of Advocate or Authorised Representative (Tangerine)
- BYO Device Policy Tangerine Telecom
- Complaint Handling Policy Tangerine Telecom
- Fair Use Policy
- Financial Hardship Policy Tangerine Telecom
- Warranty Information Tangerine+Telecom
- Key Fact Sheets NBN Services Tangerine Telecom
- Our FREE Guide to the NBN
- How to connect your new Netcomm NF18ACV Modem FTTC
- How to connect your new Netcomm NF18ACV Modem fttn
- How to connect your new Netcomm NF18ACV Modem FTTP wireless HFC
- Tangerine NBN Unlimited Bundle BASIC SPEED
- Tangerine NBN Unlimited Bundle SPEED BOOST
- Tangerine NBN Unlimited Bundle XL SPEED BOOST
- Tangerine NBN Unlimited BASIC SPEED
- Tangerine NBN Unlimited SPEED BOOST
- Tangerine NBN Unlimited XL SPEED BOOST
- Tangerine NBN Unlimited XXL SPEED BOOST
- Tangerine NBN UNLIMITED Phone Plan
- Mobile Plan CIS TEL
- Tangerine Unlimited ADSL Broadband and Phone Bundle
- Information you need to know Tangerine Telecom