Help & FAQs
Australia’s juiciest provider of nbnTM
NBN / Getting Connected
Can I send my modem to a different address?
Do i get a static IP address with my NBN connection ?
Do I need to cancel my ADSL after ordering NBN ?
Do I need to keep a phone line to get NBN ?
How do I get connected to the NBN™ ?
Can I get the NBN™ ?
How do I relocate my NBN service ?
How long does it take to activate/get connected to the NBN ?
What is NBN Fixed wireless?
How long does it take to transfer a phone service to Tangerine NBN ?
How to prepare for your NBN™ installation.
How will I be updated about the progress of my order ?
What is the NBN New Development Charge?
Do I need to cancel my old NBN service when transferring to Tangerine?
What settings are required for my NBN modem?
NBN New Development Fee Special Offer
How to check if your phone line is active
How does nbn™ work
How is nbn™ connected?
What is NBN?
Why is my NBN Order On hold?
What Happens at an HFC Installation Appointment?
What is the Battery Back Up for NBN Fiber to the Premise?
NBN / Plans
Which NBN Plan is best for me?
Where can I find the Critical Information Summary for my plan ?
Can i change plan after I get connected ?
Can I put my NBN service "on hold" ?
Can I set up a reverse DNS record (PTR record) with my Tangerine NBN plan ?
Do i get a static IP address with my NBN connection?
Do you offer voice plans on NBN ?
Does Tangerine charge a speed change fee ?
Does Tangerine offer an nbn100 speed tier plan ?
How long will the nbn50 promo run for ?
Is there a cancellation fee ?
Is there a catch ?
Is there a charge if I need a technician installation appointment?
Risk Free 14 Day Trial Terms and Conditions
What are some of the benefits of switching to NBN™ Phone ?
How can I cancel my service?
What plan shall I choose ?
NBN / Modems
How soon can I receive my modem?
Can I request to refund my modem?
Are your modems locked ?
Can I upgrade the included modem ?
Can you send my modem to a PO Box address ?
How do I know if my BYO modem is compatible ?
How do I plug in my NBN™ router ?
How do I set up VLAN Tagging on my own BYO modem ?
List of BYO compatible NBN modem/routers
Requirements to use your own BYO device for NBN or Wireless Broadband
What's the difference between the standard NBN modem and the upgraded modem ?
How do i know if my modem is nbn™ ready?
MyAccount / Payments
Understanding my bill
How to query a charge on my bill?
When do charges start for my service?
Can I use my bank account for upfront or on-going payments ?
Do I need to supply my bank account details at sign up ?
How can I pay my account ?
What happens to my pre-payment ?
When does the pre-payment for my first month start ?
Why does my account have a negative balance?
Do you offer incentives for online reviews?
How do I set up or change my direct debit details ?
What are the Common Billing Questions?
Why am I charged a Late Fee?
NBN / Troubleshooting
What to do when the Wi-Fi network cannot be found on FRITZ!Box 7530
How to access the FRITZ!Box user interface?
Forgot password for the FRITZ!Box user interface
FRITZ!Box user interface cannot be opened
How to Restore the FRITZ!OS of your FRITZ!Box
How to configure my NF18MESH for my NBN Service?
User Guides for your Home Wireless Broadband Devices
Why is my NBN running slow ?
NBN Dropouts - FTTN/FTTB/FTTC
Connecting your own BYO Modem
Tips to improve Wifi coverage
How to change my Wi-FI Password?
Does Tangerine Support IPv6?
What do if I cannot access my modem interface?
Does your modem support Wireless extenders?
How do I check my remaining data balance on my mobile ?
Roaming Travel Packs
What are the international rates from Tangerine 4G mobile (Telstra network) ?
What destinations are included in the 64 international destinations ?
What happens when I sign up for a SIM only plan ?
What mobile data speeds are possible with Tangerine ?
What mobile network does Tangerine use ?
How can I check my ADSL usage ?
How can I keep my ADSL connection secure ?
How do I find out what ADSL zone I'm in ?
What's my ADSL username and password?
What are your opening hours?
Tangerine Telecom Self Care Portal Features
Spend management and security tools
Welcome Information for Tangerine Telecom
Refer a Friend Special Offer - $50 Promotion
Can I keep my phone number when I switch to NBN™ Phone?
What are your international call rates?(NBN Phone)
Home phone voicemail setup
- Appointment of Advocate or Authorised Representative (Tangerine)
- BYO Device Policy Tangerine Telecom
- Complaint Handling Policy Tangerine Telecom
- Fair Use Policy
- Financial Hardship Policy Tangerine Telecom
- Warranty Information Tangerine+Telecom
- Key Fact Sheets NBN Services Tangerine Telecom
- Our FREE Guide to the NBN
- How to connect your new Netcomm NF18ACV Modem FTTC
- How to connect your new Netcomm NF18ACV Modem fttn
- How to connect your new Netcomm NF18ACV Modem FTTP wireless HFC
- Tangerine NBN Unlimited Bundle BASIC SPEED
- Tangerine NBN Unlimited Bundle SPEED BOOST
- Tangerine NBN Unlimited Bundle XL SPEED BOOST
- Tangerine NBN Unlimited BASIC SPEED
- Tangerine NBN Unlimited SPEED BOOST
- Tangerine NBN Unlimited XL SPEED BOOST
- Tangerine NBN Unlimited XXL SPEED BOOST
- Tangerine NBN UNLIMITED Phone Plan
- Mobile Plan CIS TEL
- Tangerine Unlimited ADSL Broadband and Phone Bundle
- Information you need to know Tangerine Telecom