Policies

All you need to know about our plans

Tangerine Telecom Policies

The following are the customer policies for Tangerine Telecom Pty Ltd ("The Company"), 150 Gladstone Street South Melbourne VIC 3205. Call 1800 211 112.

Standard Form of Agreement
Privacy Policy
Privacy Collection Statement
Fair Use Policy
Customer Complaints Handling Policy
Financial Hardship Policy
Key Fact Sheet: NBN Services
What You Need to Know
Appointment of Advocate or Authorised Representative
Hardware Warranty Information
Critical Information Summary for your Plan
Customer Online Review Incentive Policy

National Relay & Interpreting Service

If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.

Appointment of Advocate or Authorised Representative

If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form on the left.