ALL YOU NEED TO KNOW ABOUT OUR PLANS
Tangerine Telecom Policies
The following are the customer policies for Tangerine Telecom Pty Ltd ("The Company"), Level 6, 132 Albert Rd, South Melbourne, VIC, 3205. Call 1800 211 112.
- Standard Form of Agreement
- Fair Use Policy
- Customer Complaints Handling Policy
- Financial Hardship Policy
- Appointment of Advocate or Authorised Representative
- Customer Online Review Incentive Policy
- ID authentication for account changes and fraud awareness
- ID authentication for mobile porting and fraud awareness
- Customer Guidance on Scam Phone Calls and SMS
- Information About Our Services
- Tangerine Direct Debit Service Agreement
- Customer Service Guarantee (CSG) Waiver
- Invoicing and Payments Policy
- Cookies Policy
Critical Information Summaries & Key Fact Sheets
Terms and Conditions - Current Offers
- Tangerine Refer A Friend Offer
- Tangerine Mobile Double Data Offer Terms & Conditions
- Tangerine NBN® Discount Offer For New Customers
- Fresh Fibre Terms & Conditions
- Tangerine New Customer Mobile Broadband Discount Offer
- Tangerine eero Secure subscription (12 months at no additonal cost with an eero purchase) Terms and Conditions
- Tangerine Bupa Member Mobile Offer
- Tangerine Bupa Member NBN Offer
- Small Change Big Change -Terms and Conditions
Terms and Conditions - Expired Offers
National Relay & Interpreting Service
If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.
Appointment of Advocate or Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form on the left.
Request for Alternative Document Formats
We are happy to make any documentation available in alternative format on request. For example, larger print, braille or alternative electronic format. Please contact our team to request this.
"Fast, reliable speed and great customer service"
Rosie, 12 Apr 2023Product Review
Tangerine Telecom is rated 4.2 out of 5 by 6015 customers