Policies
All you need to know about our plans
Tangerine Telecom Policies
The following are the customer policies for Tangerine Telecom Pty Ltd ("The Company"), Level 6, 132 Albert Rd, South Melbourne, VIC, 3205. Call 1800 211 112.
- Standard Form of Agreement
- Privacy Policy & Privacy Policy Collection Statement
- Fair Use Policy
- Customer Complaints Handling Policy
- Financial Hardship Policy
- Key Fact Sheet: NBN Services
- What You Need to Know
- Appointment of Advocate or Authorised Representative
- Hardware Warranty Information
- Critical Information Summary for your Plan
- Customer Online Review Incentive Policy
- Additional Identity Verification Process & Customer Awareness for Mobile Porting & SIM Swaps
- Tangerine Modem Refund Policy
- Customer guidance on scam phone calls
National Relay & Interpreting Service
If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.
Appointment of Advocate or Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form on the left.
Request for Alternative Document Formats
We are happy to make any documentation available in alternative format on request. For example, larger print, braille or alternative electronic format. Please contact our team to request this.