Help & FAQs

How do I activate my new SIM card(s)?

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To get started, follow these easy steps:

  1. Head to the Self Care Portal and login
  2. Navigate to the Mobile tab and select Activate
  3. Youll then see your SIM card(s) that need to be activated.

Once you submit your SIM card for activation, the activation/porting process will start. When transferring an existing number this process typically takes 2-3 hours during our porting times.

Our porting times are:

  • Monday to Friday - 8am to 8pm
  • Saturday - 10am to 6pm

Once the activation/porting is done, we'll send you an email and SMS to confirm that your mobile SIM is ready for use!

Please note: it's best to wait until your activation has been confirmed before physically switching the SIM cards placed in your device.

If you have issues or need help, simply call our Migration Hotline on 1800 936 147.

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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Tangerine Telecom is rated 4.2 out of 5 by 7751 customers