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Help & FAQs

Requirements to use your own BYO device for NBN

Tangerine has a limited support on a BYO NBN modem/router option when connecting for NBN.

IMPORTANT: It is vital that you know how to configure your own BYO device. If you are at all unsure we recommend purchasing a pre-configured device from us to ensure an easy connection to NBN. It is important to check that your modem/router supports the relevant connection type detailed in the table below for the type of NBN that is used to connect your property. If you need any assistance please get in touch with our team.

NBN Type
 Router/Modem Connection Type
FTTP  Router/WAN Connection
Fixed Wireless
 Router/WAN Connection
HFC  Router/WAN Connection
FTTN/B  VDSL Modem required
FTTC  Router/WAN Connection  PPPoE

* We do not require VLAN Tagging on our modems or routers to connect to our carrier network.

Our technical team may be able to assist with limited support to configure of your BYO device, but due to the wide number of devices available on the market this cannot be guaranteed. You must be confident in configuring your device yourself using the ISP username and password that will be emailed and SMS'd to you during your activation.

If you wish to use a Tangerine NBN phone plan with your own BYO device it is important that the device supports VOIP services.

If you're unsure or would just prefer us to ship a pre-configured NBN modem that's ready to go you can order one right here.

See our:Unlimited NBN Deals.

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