Help & FAQs

Requirements to use your own BYO device for NBN

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Tangerine supports  a BYO NBN modem/router option when connecting for NBN. We do not require the VLAN tagging feature on your BYO device as do a lot of other NBN providers.

It is important to check that your modem/router supports the relevant connection type detailed in the table below for the type of NBN that is used to connect your property. If you need any assistance please get in touch with our team. 

NBN Type   Router/Modem Connection Type   Authentication
FTTP  Router/WAN Connection   PPPoE
Fixed Wireless   Router/WAN Connection   PPPoE
HFC  Router/WAN Connection   PPPoE
FTTN/B  VDSL Modem required   PPPoE

Our technical team can help as much as possible with configuration of your BYO device. Due to the vast range of devices that are out there we may not be able to support every make and model. Due to this we recommended that you have a good understanding of how to configure your own device.

If you wish to use a Tangerine NBN phone plan with your own BYO device it is important that the device supports VOIP services.

If you're unsure or would just prefer us to ship a pre-configured NBN modem that's ready to go you can order one right here

See our:Unlimited NBN Deals

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