Help & FAQs

Requirements to use your own BYO device for NBN or Wireless Broadband

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Tangerine supports a BYO modem/router option when connecting for NBN or Home Wireless Broadband. It is important that you are aware of your connection technology and that the BYO modem/router is suitable for this technology type.


NBN Type 

 Router/Modem Connection Type 


FTTP  Router/WAN Connection   PPPoE
Fixed Wireless   Router/WAN Connection   PPPoE
HFC  Router/WAN Connection   PPPoE
FTTN/B  VDSL Modem required   PPPoE

Our technical team can help as much as possible with configuration of your BYO device. Due to the vast range of devices that are out there we may not be able to support every make and model. Due to this we recommended that you have a good understanding of how to configure your own device.


If you wish to use a Tangerine NBN phone plan with your own BYO device it is important that the device supports VOIP services.


If you're unsure or would just prefer us to ship a pre-configured NBN modem that's ready to go you can order one right here. If you are connecting with us for Home Wireless Broadband we recommend a number of devices for this type of connection. You can find them here.


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