Help & FAQs

Will a technician need to connect my relocated nbn® service?

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If your new address hasnt been connected to nbn® before then an nbn® technician may need to visit your home to get you connected to the nbn® network. In this case, you or an authorised person over the age of 18, will need to be present to give the technician external and/or internal access to your premises. We will let you know via email if an appointment is required along with day/time details

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