Help & FAQs

Can I change nbn® plans after I get connected?

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Yes you can. You can change your nbn® plan connection speed at any time, up or down.

You can change your plan in our Self Care Portal. Just follow these simple steps:

  1. Create a new order via the Order tab at the top of the page.
  2. Select the service type that you would like to change in the order category field and Change Plan as the order type.
  3. In the Details section below, you'll need to fill in all mandatory fields (marked with an *), including the Product that you want to change and either the speed tier or the new plan that you want to move to.
  4. Then click Submit Order

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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Tangerine Telecom is rated 4.2 out of 5 by 7751 customers