Help & FAQs How do I cancel my mobile/mobile broadband service?
How do I cancel my mobile/mobile broadband service?
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Our mobile SIM-only and mobile broadband data plans are all no lock-in contract so you're free to cancel at any time but, we recommend you align your cancellation date with your plan's refresh date to avoid additional charges and to get the most out of your plan.
If you are cancelling due to a billing or technical issue, we ask you to contact our customer service or technical support team on 1800 211 112 to work through this issue and find a resolution for you! We'd love for you to stay in the Tangerine family.
Customer Service
- 8.30AM – 7PM, WEEKDAYS
- 9.00AM – 6PM, SATURDAYS AEST
Technical Support
- 24 HOURS WEEKDAYS
- 8AM – 8PM, WEEKENDS PUBLIC HOLIDAYS AEST
To cancel your mobile/mobile broadband service:
1. Login to the Self Care Portal
2. Hover over the Order tab and select Create New Order from the dropdown
3. Select 'Mobile' for the Order Category and 'Mobile - Cancellation' as the Order Type.
4. Fill out the required fields including Preferred Cancellation Date IMPORTANT: We recommend that you align this with your plan refresh date to avoid additional charges
4. Click Submit Order to finalise request
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