Help & FAQs

How do I set up my modem at my new address?

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For step-by-step instructions on how to set up your Tangerine supplied modem or BYO modem check out on setup guides on our modem set up page

Note: If you have a BYO modem you are expected to know how to configure your own device. Due to the vast range of devices available in market, our team can't support every make and model. Its for this reason that we recommend purchasing a nbn® modem from us which comes pre-configured for your Tangerine service and allows you to simply plug and play. Browse our range of modems on our nbn® page.

If you are having trouble setting up your modem, feel free to reach out to our Technical Support team for assistance

Call: 1800 211 112
WhatsApp: +61 429637422
Live Chat:

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