Help & FAQs

How do I know if my existing equipment will work with Fresh Fibre?

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The majority ofnbn® compatible routers will work on an Fibre-to-the-Premise service, you may just need to update your equipment settings before being able to use the service.
Your modem/router will need to support a WAN connection and our connection type is PPPoE. If you need a hand with this, you can get in touch with our tech support team on 1800 211 112 or via our website livechat option.
*we cannot guarantee that all BYO equipment will work on our service, however our team will do their best to help you get your existing equipment working if compatible.

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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