Ongoing protests by NBN sub-contractors lead to delays in fault tech appointments

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On Monday May 3rd 2021, it was reported that a number of NBN subcontractors had joined a nationwide protest to demand improvements to pay and the work dispatch system run by the NBN.


According to the Communications, Electrical and Plumbing Union (CEPU), over 100 technicians met at the NBN Co headquarters in North Sydney on Monday morning, joining hundreds more NBN subcontractors who have stopped working throughout the week across Australia.


We understand that the protests have lead to some Tangerine customers experiencing delays in NBN connection or network fault appointments.


According to the NBN, the appointment issues have been impacted by:

  • NBN system upgrades
  • Weather events
  • Technician capacity and resources being prioritised to faults / assurance tasks


Due to the above, the NBN has a back log of orders that may be delayed and it is anticipated that things should be back to normal within a month.


As NBN Co is a wholesaler to all internet providers in Australia, unfortunately this issue is one that not just impacts Tangerine customers but all those waiting for NBN technician appointments Australia-wide due to the protests.


We are continuing to work with our carrier & NBN Co to get issues resolved as quickly as we can. You can find more information on the NBN protests here.





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