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What do the NBN service classes all mean?

28-Nov-2016

NBN is Australia's new broadband network and is currently being built across Australia.

Every address in the country is mapped by nbnTM and NBN will be delivered to each address in certain way. This could be fibre to the premises, fibre to the node or building, fixed wireless, HFC, NBN satellite or via the latest technology type fibre to the curb. NBN keeps track of the stage of their NBN build and the readiness of a particular address by using service classes.

Every address has a service class and the service class may change as the build of the new network progresses.

Check NBN Availability

Here is the current list of NBN service classes and their meanings (updated 28/11/2016). Please read below for the meanings of some of these key terms.

Service Class
Service Class Definition
Service Class 0
The site is planned to be serviced by fibre
Service Class 1
The site is serviceable by fibre, with no PCD or NTD in place
Service Class 2
The site is serviceable by fibre, PCD is installed, no NTD in place
Service Class 3
The site is serviceable by fibre, PCD and NTD are installed
Service Class 4
The site is planned to be serviceable by fixed wireless NBN
Service Class 5
The site is serviceable by fixed wireless NBN, no antenna or NTD in place
Service Class 6
The site is serviceable byu fixed wireless NBN, antenna and NTD are installed
Service Class 7
The site is planned to be serviceable by satellite
Service Class 8
The site is serviced by satellite (dish/NTD not installed)
Service Class 9
The site is services by satellite (dish/HTD already installed)
Service Class 10
Site is planned to be serviceable by copper (FTTN or FTTB)
Service Class 11
Site is serviceable by copper, copper lead-in required
Service Class 12
Site is serviceable by copper, jumpering is required
Service Class 13
Site is serviceable by copper, all infrastructure is in place.
Service Class 20
Site is serviceable by cable (HFC).
Service Class 21
The property is within the HFC footprint, no drop, wall plate or NTD
Service Class 22
The property is within the HFC footprint, drop in place, no wall plate or NTD
Service Class 23
The property is within the HFC footprint, drop and wall plate in place, no NTD
Service Class 24
The property is within the HFC footprint, drop, wall plate and NTD in place.
Service Class 30
The property will be serviced by FTTC technology.

For reference the PCD is the Premises Connection Device. This is a box that is installed on the outside of a property.

The NTD is the Network Termination Device and this is installed inside a property.

HFC stands for Hybrid Coaxial Cable - this is the existing cable network that is used to deliver cable TV to some homes in Australia.


To find out if NBN is available for you please see our NBN Availability Map using the button below.:

Check NBN Availability.

If you wish to establish your properties Service Class, you can use an independent website: https://www.finder.com.au/nbn-tracker

Tangerine have a range of Unlimited NBN Plans and offers online sign up. As NBN is rolled out across the country most people will need to connect to an NBN plan in order to keep a fixed line phone and internet service.


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