Help & FAQs

How long does it take to activate/get connected to the nbn®?

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Depending on how nbn® is delivered to your property and your property's nbn® readiness this will vary from just 1 day to around 3 weeks. You can check your address right here on our website and in most cases we'll be able to give you an indicative timeframe.

If your property has already been connected to the nbn® previous we should be able to get you connected in 1-3 days.

If your property has not been connected to nbn® in the past we will likely need an nbn® technician to come and activate your service. General time frames for the next available nbn® activation appointment is usually between 1 - 3 weeks. We'll be able to give you a better idea after you order. This is purely dependent on the availability of nbn® Co's technicians to complete your activation and we always request earliest available appointment (unless you request otherwise).

After you order, we should be able to advise you of your activation appointment within 24 hours. You can also set a preferred start date during the checkout process. We can also reschedule an appointment for you if the first one is not suitable or you cannot be in attendance.

If you're ready to get connected with on of our nbn® plans you can sign up online and we'll get the process started straight away!

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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