Help & FAQs

How to query a charge on my bill?

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Got a charge on your invoice that you are not sure of? Aside from calling us, you can now submit a Billing Enquiry from our Self Care Portal.


TIP: Before you submit a Billing Enquiry, we have listed down the Common Billing Queries from our Help Section. Have a read through and see if it would explain the unusual charge. If not, proceed with the steps below:


1. Log in to our Self Care Portal.



2. Enter your Account Number, Email Address and Password.



3. Click on Lodge Billing Enquiry from our Self Care Centre.



4. Fill out the form with the following details:

  • Billing Enquiry Type
  • Charge Amount in Question
  • Date of Charge (Or the Billing Month)
  • Further Information (Relevant information that may be used as consideration for reviewing the charge)




5. Click on Submit.



Queries would be forwarded to our Customer Service Team for review. Responses would be provided either via call or email. Please allow 3-5 business days for the review to take place. If it has been beyond that timeframe and you have not heard back from our team, you may call us at 1800 211 112.


Here's an interactive guide on how to submit the Billing Enquiry:


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