Help & FAQs

International Roaming Travel Packs

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An International Roaming Travel Pack is a once-off service add-on which allows you to use your mobile service outside Australia in eligible countries. Each pack comes with a fixed allocation of data, standard SMS, and standard voice call minutes to be used within the pack's life span.

You can only use international roaming services if you have an active International Roaming Travel Pack, and we have three packs to choose from:

Life span Price (incl. GST) Data SMS Voice Calls
3 Day Pack $60 3GB 300 300 mins
7 Day Pack $35 5GB 30 30 mins
14 Day Pack $55 10GB 60 60 mins

Eligible countries: Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey (UK), Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Kenya, Latvia, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Republic of Korea, Romania, Russia, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, United Arab Emirates (UAE), UK, USA, Vanuatu, Vietnam. 

What happens if I travel to a country that isn't in the listed eligible countries?

Your mobile service and an International Roaming Travel Pack service just won't work!

Will I be charged fees if I travel overseas without activating an International Roaming Travel Pack?

No, you're never at risk of any surprise international service fees when travelling. Your service won't work overseas until you've purchased and activated a travel pack. You can access your Self Care Portal while overseas without incurring any data charges, to buy and activate travel packs

How do I purchase and activate a travel pack?

  1. Log into your Self Care Portal
  2. Select the 'Mobile' tab and 'Active Mobile Services' from the drop-down
  3. Select 'View' on your mobile service
  4. Select 'Add Travel Pack'
  5. Choose from the available travel packs, select your desired activation date from the drop-down menu and then click 'Activate'

If you choose to activate your travel pack 'Today' you will be able to start using your travel pack immediately, but the validity period for your travel pack will begin at 12.00 am (Australian Eastern Time) the following day. For example, if you purchase a pack at 2.30 pm on a Monday, Day 1 of your pack's life span will begin at 12.00 am Tuesday morning and your pack will expire at 11.59 pm (Australian Eastern Time) on the final day of your pack's life span. Any unused data, SMS or voice call minutes are forfeited at the time of expiry.

Will I know how much data, SMS and voice call minutes are left?

You'll receive alerts when you have used 50%, 85% and 100% of your travel pack inclusions.

Will I be charged fees if I go over the data allowance?

No, you won't. When your data allowance runs out, the service will just stop working. You can purchase another travel pack to top up. The same applies to SMS and voice call minutes allowances

If I run out of data first, can I top up just my data allowance?

Unfortunately, no. To top up an allowance, you need to purchase a new International Roaming Travel Pack. You can purchase a new pack at any time, and the newly activated pack will replace your existing pack, forfeiting any unused data, SMS and voice call minutes.

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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