You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
Due to the high number of devices available on the market we can only provide limited ‘best efforts’ support in getting you online. You must be confident configuring your own device. If you are ordering a home phone service - your BYO modem must support VOIP and must be re-configurable. If you are not confident we highly recommend purchasing a pre-configured modem from us.
We found a few units at that address, please select yours to Check Availability.
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We’ve got good and bad news
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $275 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
News
Tangerine now provides NBN Fixed Wireless Plus speeds
November 2019 see's Tangerine now providing NBN Fixed Wireless Plus speeds. NBN Fixed Wireless Plus was introduced by NBN in order for them to provide the best possible speeds to their users. Initially the product will support maximum potential download speeds of 60Mbps and upload speeds of 20Mbps.
In early 2020 NBN plan to change this to a maximum potential download speed of 75Mbps and upload speed of 10Mbps. Pricing for the service will be the same as we have been offering for the nbn50 plan and all existing nbn50 customers of Tangerine will automatically be upgraded to the new NBN Fixed Wireless Plug speed tier.
To check out our Wireless NBN plans check your address on our NBN Plans page.
