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What do the NBN service classes all mean?

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NBN is Australia's new broadband network and is currently being built across Australia.

Every address in the country is mapped by nbnTM and NBN will be delivered to each address in certain way. This could be fibre to the premises, fibre to the node or building, fixed wireless, HFC, NBN satellite or via the latest technology type fibre to the curb. NBN keeps track of the stage of their NBN build and the readiness of a particular address by using service classes.

Every address has a service class and the service class may change as the build of the new network progresses. 

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Here is the current list of NBN service classes and their meanings (updated 04/06/2018). Please read below for the meanings of some of these key terms. 

Service Class 
Service Class Definition
Service Class 0  The site is planned to be serviced by fibre 
Service Class 1  The site is serviceable by fibre, with no PCD or NTD in place 
Service Class 2  The site is serviceable by fibre, PCD is installed, no NTD in place 
Service Class 3  The site is serviceable by fibre, PCD and NTD are installed 
Service Class 4  The site is planned to be serviceable by fixed wireless NBN 
Service Class 5  The site is serviceable by fixed wireless NBN, no antenna or NTD in place 
Service Class 6  The site is serviceable by fixed wireless NBN, antenna and NTD are installed 
Service Class 7  The site is planned to be serviceable by satellite 
Service Class 8  The site is serviced by satellite (dish/NTD not installed) 
Service Class 9  The site is services by satellite (dish/HTD already installed) 
Service Class 10 Site is planned to be serviceable by copper (FTTN or FTTB) 
Service Class 11 Site is serviceable by copper, copper lead-in required 
Service Class 12 Site is serviceable by copper, jumpering is required 
Service Class 13 Site is serviceable by copper, all infrastructure is in place. 
Service Class 20  Site will be serviced by cable (HFC). 
Service Class 21 The property is within the HFC footprint, no drop, wall plate or NTD
Service Class 22 The property is within the HFC footprint, drop in place, no wall plate or NTD
Service Class 23 The property is within the HFC footprint, drop and wall plate in place, no NTD
Service Class 24  The property is within the HFC footprint, drop, wall plate and NTD in place.
Service Class 30  The property will be serviced by FTTC technology. 
Service Class 31 The property is within the FTTC footprint, copper lead in is required. 
Service Class 32 The property is within the FTTC footprint. Copper lead in is present but not connected to DPU. An NCD is required. 
Service Class 33 The property is within the FTTC footprint. Property is connected to DPU but an NCD is required.
Service Class 34  The property is within the FTTC footprint. It has previously been transferred to NBN and can transfer to a new provider without an installation appointment. 

References:

DPU - Distribution Point Unit - this box sits in the pit or power pole outside a property for FTTC connections. 

NCD - Network Connection Device - this is a box installed inside a property for FTTC connections.

PCD - Premises Connection Device - this is a box that is installed on the outside of a property for HFC or FTTP connections. 

NTD - Network Termination Device - this is installed inside a property for HFC or FTTP connections. 

HFC - Hybrid Coaxial Cable - this is the existing cable network that is used to deliver cable TV to some homes in Australia. 

To find out if NBN is available for you please see our NBN Availability Map using the button below.:

 Check NBN Availability

If you wish to establish your properties Service Class, you can use an independent website: https://www.finder.com.au/nbn-tracker

Tangerine have a range of Unlimited NBN Plans and bundle offers online sign up. As NBN is rolled out across the country most people will need to connect to an NBN plan in order to keep a fixed line phone and internet service. 

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