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Help & FAQs

How do I relocate my NBN service?

Relocating an NBN service to a new address requires a disconnect and reconnect of your NBN service. We'll need to order a new service at your new address, and submit a cancellation request for the service at your old address. Please follow these steps:

1. Check that NBN is available at your new address. Use our address checker below.

Check NBN Availability

2. Order a new NBN service right here online. See are current Unlimited NBN Plans. You'll be able to use your existing modem - so just select 'No Modem Required'.

3. Jump on our Contact Page and submit a Customer Service/Billing enquiry. Please ensure you quote your account number and provide details of the address that you would like disconnected and the required disconnection date.

4. After your new service is active, give our technical team a call to assist in re-configuring your modem with your new NBN username and password.

We'll take care of the rest! You'll receive regular emails with the progress of your new order. We'll also confirm when your old service is cancelled. If at any time you'd like to discuss your NBN relocation with us please give us a call on 1800 211 112.

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