Help & FAQs

What is eSIM?

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An eSIM (also known as an embedded SIM) is a digital SIM card that allows you to activate your mobile plan with Tangerine, without having to use a physical SIM

Unlike a physical SIM, with an eSIM, you simply download a digital “SIM” to your compatible device.

Some of the benefits of eSIM include:

  • Connect to Tangerine faster
    If youre already a Tangerine customer, you can switch your physical SIM to eSIM quickly via the Self Care Portal. If youre new to Tangerine,and transferring your existing mobile number across to us,rather than having to wait for a physical SIM to be posted to you, all it takes is a few taps on your phone and scanning a QR code to get connected with your eSIM.

  • Multiple SIMs, one device
    With eSIM, you can have more than one SIM on your phone. One for personal use, one for work or travel… so many options!

  • No plastic!
    No plastic SIM card means less waste.

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