Help & FAQs

How does the NBN Missed Connection Appointment Rebate work?

Unlimited NBN Plans from $44.90/mth - See Plans

NBN provide a Missed Appointment Rebate to us when the NBN technician does not attend the confirmed appointment for both connections and faults.

We pass this rebate onto our customers as a credit on their account. It will be reflected on the customer's account within 1-2 months after the missed appointment.

The amount of each Missions Connection Appointment Rebate will be as follows:

$50 for each First Missed Connection Appointment, and
$75 for each Subsequent Missed Connection Appointment

'Missed Connnection Appointment' means an actual appointment that NBN does not attend in accordance with the applicable service level.

'First Missed Connection Appointment' means a Missed Connection Appointment in respect of an End User Connection or a Professional Wiring Service, for which there has been no previous Missed Connection Appointment.

'Subsequent Missed Connection Appointment' means a Missed Connection Appointment in respect of an End User Connection or a Professional Wiring Service, for which there has been one or more Missed Connection Appointments.

The amount of any Missed Connection Appointment will be reduced by 50% if the NBN attends the premises on the day of the appointment and the customer (either prior to, or at the time of, NBN's attendance) agrees to reschedule for another time.