Help & FAQs

I am in financial hardship but I need my connection, what should I do?

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At Tangerine we are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustainable solution. If you are experiencing financial hardship, we may be able to offer you a payment assistance arrangement to help you keep your telecommunications services connected and pay off any overdue account balance.

Our Payment Assistance policy and application form can be found on our financial hardship page. We offer help based on your individual circumstances and on a case-by-case basis. There is no charge to apply for or access an arrangement for financial hardship assistance.

You can contact our team who are authorised to assist with financial hardship matters on 1800 211 112 (Monday to Friday 9:00am-5:30pm AET excluding public holidays) or via email at financialhardship@tangerinetelecom.info (inbox monitored Monday to Friday 9:00am-5:30pm AET excluding public holidays).

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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Tangerine Telecom is rated 4.2 out of 5 by 7751 customers