Help & FAQs

I want to upgrade, what does a Fresh Fibre connection require?

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A Fresh Fibre connection requires annbn® technician to connect a PCD (premises connection device) on the outside of the premises and then install the NTD (network termination device) on the inside of the premises. As part of Fresh Fibre, annbn® technician will have already done the work outside in the street before your address becomes eligible. Our website will advise if a fibre upgrade is available at your address. Your property may not be eligible straight away, andnbn® will make more addresses eligible over time.
Once you place your order, Tangerine will organise annbn® technician to come out and install nbn® equipment in your property. Once the process is complete you will be able to use and enjoy your new connection!

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