Help & FAQs

Can I put my nbn® service "on hold"?

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If you do not require your nbn® service for a long period of time and would like to avoid charges, this can only be done by cancelling and then reordering your nbn® service which we are happy to assist you with!

Note: We do not recommend doing this if the period is less than a month as your service will still be charged up to the end of the month that you wish to cancel it

You can submit a cancellation request by:

  1. Logging into the Self Care Portal
  2. Hover over the Internet tab and select Cancel my nbn® from the dropdown.
  3. Select No longer require the service for Why are you cancelling?
  4. Select Going on extended leave/overseas as Required Reason

When youre ready to reactive your service, give our team a call on 1800 211 112

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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