Help & FAQs

How long does it take to activate/get connected to the nbn®?

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Depending on how nbn® is delivered to your property and your property's nbn® readiness this will vary from just 1 day to around 3 weeks. You can check your address on the Tangerine website for an indicative timeframe

If your property has been connected to nbn® previously you should be connected in 1-3 days. You should expect around 1 hour of downtime as you switch nbn® providers. If your property has not been connected to nbn® in the past, you will likely need an nbn® technician to come and activate your service. General time frames for a nbn® activation appointment is usually between 1 - 3 weeks.

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