Help & FAQs

How to lodge a technical support case

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You can easily lodge a technical support case in our Self Care Portal. Just follow these simple steps:

1.      Hover over the ‘Case’ tab at the top of the page and select ‘Create New Case’.

2.      Select ‘Technical Support/Service Assurance’ as the Case Category.

3.      In the ‘Case Type’ field, select whether the enquiry is related to a Data, Voice or Mobile service.

4.      In the ‘Details’ section below, you’ll need to select the ‘Product’ that your enquiry relates to and fill in the ‘Description’ field. You can also upload any files or screenshots to support your enquiry.

5.      Then click ‘Save’ to submit your enquiry.

Your technical support enquiry will be sent to our Technical Support Team for review. You'll receive regular updates with the progress of your enquiry. Updates will be provided within the Portal, via email or call. If at any time you'd like to discuss your enquiry with us, please contact our team.

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