Help & FAQs

Physical SIM vs eSIM

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The main difference between eSIM and a physical SIM card is that eSIM is “embedded” digitally in the phone and cannot be removed, whereas a physical SIM card can be removed from one phone and placed in another.

Some of the other differences between eSIM and physical SIM include:

Feature

eSIM

Physical SIM

Activation

Activate your service quickly in the Self Care Portal.

Needs to be shipped to you via post before you can activate.

Installation

You will install a digital eSIM to your device.

You will insert a physical SIM card into your device.

Connection

Allows for multiple SIMs on one device, and two numbers running simultaneously.

Does not allow for multiple SIMs (unless the device has additional SIM slots).

Another difference is that eSIM offers environmental benefits by reducing plastic waste and CO² emissions from shipping

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