Help & FAQs

What support is available during floods, fires and other natural disasters?

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At Tangerine, we recognise that living in Australia's climate can bring many challenges - including fires, flooding and other natural disasters

We know firsthand the devastating impact of such events on individuals and communities with many of Tangerines team members based in regional parts of Australia including Bendigo, Mudgee and Ulladulla, which are more prone to natural disasters

It is for this reason we understand that our customers impacted by natural disasters will often need that extra bit of support. At our discretion, we can offer flexible temporary support options by individual arrangement with affected customers

What support is needed will vary depending on the impacts from the disaster event, as well as each customer's individual needs, so we encourage you to get in touch with our friendly customer support team to talk about how we can best assist you during this time

In addition to our disaster support, you can also find our Payment Assistance Policy and Application on our Financial Hardship page

If you've been impacted by disaster, please don't hesitate to reach out via our contact page or call us on 1800 211 112

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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