Help & FAQs

What support is available during floods, fires and other natural disasters?

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At Tangerine, we understand that living in Australia's climate can bring many challenges - including fires, flooding and other natural disasters.


These events can have a devastating impact on individuals and communities, and we know that our affected customers will often need that extra bit of support. 


When fires, flooding or natural disasters are being reported, our team will proactively contact customers in affected regions to see how we can help support their response and recovery from the disaster.


Our disaster support includes:

  1. Free call diversion
  2. Extensions on bill payments
  3. Fee waivers

What support is needed will vary depending on the customer's individual needs, so we encourage you to get in touch with our friendly customer support team to talk about how we can best assist you during this time.


Once you've accessed this support, we will check in with you in the following weeks to see how things are going, and ensure that we're supporting you as best we can. 


In addition to our disaster support, you can also find our Financial Hardship Policy here.


If you've been impacted by disaster and are yet to hear from our team, please don't hesitate to reach out via our contact page.

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