Help & FAQs

Why am I charged a Late Fee?

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Our Billing due date is every 15th of the month. If we did not receive a payment then, a $15 late fee (ex.GST) would apply.


Late payment fees are standard practice amongst Service Providers to cover costs relating to processing late payments.

To avoid incurring this fee, we recommend that you sign up for Direct Debit. 


Instructions on how to set up for Direct Debit can be found on this link.

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