Help & FAQs

How do I set up VLAN Tagging on my own BYO modem ?

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UPDATE: JUNE 2017: For nbn® services ordered with Tangerine Telecom on or after 1st June 2017, VLAN Tagging is not required to be enabled on your nbn® modem or router.

Please consult your modem user guide for information on this. VLAN Tagging is required by our network carrier to connect to the network if you have ordered your service before 1st June 2017

For nbn® Plans ordered before 1st June 2017 you will require a p0/q100 VLAN Tagging rule configured in your modem. You'll also need to select PPPoE for authentication and use the username and password provided in your welcome emails

Our support team will use best endeavors to help, but please remember that you agreed to theBYO modem requirementswhen signing up with us. Feel free tocontact usor start a live chat using the bar on the side during Australian daytime hours

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