However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Sorry!
nbn® isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Plan name
Value
Value Plus
Speedy
Speedy Plus
SuperSpeedy
UltraSpeedy
nbn® speed tier*
25/10
50/20
100/20
100/40
250/25**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
245Mbps ↓ 21Mbps ↑
650Mbps ↓ 42Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Multiple concurrent users
Premium internet experience
UHD video streaming
Faster file downloads and uploads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of services allowed to receive a Summer Sale offer. As a Tangerine customer, you can have a maximum of 1 nbn® and 5 Mobile services with a Summer Sale offer.
Your account currently has the following number of active services with an offer:
You’ve selected a stand-alone modem with no NBN® plan. We can only send stand-alone modems to existing customers who have ordered or who have an active nbn® plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are ordering a home phone service - your modem must support VOIP and be re-configurable.
If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to Check Availability.
HMMM
We’ve got good and bad news
nbn® is available, but due to your property being a new development and not yet connected to the nbn® the one-off nbn® New Development Charge of $275 applies. This charge is levied by nbn® and is applicable regardless of the nbn® provider that you choose. So if you’re happy with that…
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
This can happen from time to time if nbn® or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
The timing of your modem order depends on your nbn® Service Class and your preferred start date. Please refer to the table below for guidelines. Y...
Read More
How do I plug in my NBN™ router ?
As soon as your nbn® service is activated billing does commence. We are keen for you to get online with your new nbn® plan as soon as possible so yo...
Read More
Are your modems locked ?
Nope, our modems are free spirits! If you ever decide to move on, you can use it with most other providers.
Read More
Can I upgrade my modem?
After you choose from our great range of nbn® home internet plans and speed options you will be presented with an opportunity to ‘choose you...
Read More
How much is shipping?
When you purchase a modem from us we will ship it out to your residential address free of charge. It's just another sweet reason to choose Tangerine.
Read More
What is your Modem Refund Policy?
New and existing customers may purchase modems from Tangerine. All modems are purchased and paid upfront and are not under contract. This means that u...
Read More
Can I send my modem to a different address?
If you're moving and need your modem delivered to your current address, or if you missed receiving it at your service address, follow the instructions...
Read More
Can you send my modem to a PO Box address ?
We’re sorry, but we can’t deliver to PO Box addresses. Our modems are shipped via Startrack Couriers, and they need a signature upon deliv...
Read More
Is an eero a modem or router?
An eero is a router – but you need BOTH a modem and router to connect your home to the internet as they each have separate but complementary fun...
Read More
What is the eero 6+ and what can it do?
eero 6+ is a mesh Wi-Fi device that connects to your nbn® connection box to provide fast, strong, and stable Wi-Fi. eero’s TrueMesh technolo...
Read More
What do I get with the eero Secure subscription?
When you purchase an eero device from Tangerine, we will provide you with an ongoing subscription to eero Secure at no additional cost for use with a ...
Read More
How to set up your eero 6+ and network
Instructions on how to easily set up your eero 6+ and network can be found in our quick start guide and below.
Step 1
Download the free eero a...
Read More
How to connect your smart home devices to your eero network
To connect your smart home devices to your eero network, first link your eero account with your Amazon account. If you didn’t do this during sig...
Read More
How to create profiles for people on your eero 6+ network
You can set custom schedules, control internet access, and apply content filters by creating profiles through the eero mobile app.
How to create a pr...
Read More
How to create a guest network for the eero 6+
A guest network lets you easily share your home Wi-Fi with family and friends while protecting network security. You can enable and disable your guest...
Read More
How to conduct a speed test for your eero 6+
The speed test analyses the upload and download speeds on your eero 6+. To conduct a speed test:
1. Tap on the ‘Activity’ tab. ...
Read More
How to check your data usage on the eero 6+ network
To view data usage on your eero 6+ network:
Tap on the ‘Activity’ tab.
Tap on ‘Downloaded Data’ to view the ov...
Read More
How to conduct a software update for your eero 6+
Regular software updates are available to you through the eero mobile app to bring you the latest and greatest in eero Wi-Fi. Software security update...
Read More
What do the colours on your eero 6+ mean
On the front of your eero, there is a LED status light. When everything is running correctly, your eero's light will be solid blue (unless you have tu...
Read More
How to manage the light on your eero 6+
Through the eero app you can turn your eero LED lights off or on to best suit your preferences. To manage your eero’s LED light:
...
Read More
How to reset your eero 6+
As a troubleshooting step, it is generally recommended to power cycle your eero by unplugging its power cable, waiting 30 seconds and plugging it back...
Read More
What is Zigbee smart home hub?
The eero 6 systems are equipped with a built-in Zigbee smart home hub, eliminating the need for additional Zigbee hubs around your home to connect com...
Read More
How to apply eero Secure content filters
eero Secure’s content filters give users the ability to apply pre-set content filters by age range, or they can customise by category, including...
Read More
How to set up eero Secure internet backup
eero Secure’s Internet backup lets users add alternate wireless backup connections such as their personal hotspot to keep their Wi-Fi up and run...
Read More
How to turn on eero Secure’s advanced security
eero Secure’s advanced security feature helps keep your family safe from accidentally visiting malicious sites that may infect your devices.&nbs...
Read More
How to block websites with eero Secure
eero Secure’s Block & Allow feature empowers users to control which websites can be accessed on their network, ensuring a safer browsing exp...
Read More
How to block apps with eero Secure
eero Secure enables users to manage app access, blocking or allowing apps that might be restricted by content filters
To block apps:
From th...
Read More
How to block ads with eero Secure
eero Secure's ad blocking feature helps you improve your browsing experience by blocking a variety of ads on your devices. To block ads:
From...
Read More
How to turn on eero Secure's SafeSearch
Within eero Secure's Content Filtering feature, you can turn on eero Secure's SafeSearch feature which blocks inappropriate search results from Google...
Read More
What is a NetComm CF40 Wi-Fi 6 and what can it do?
The NetComm CF40 Wi-Fi 6 delivers a new adaptive Wi-Fi experience for your home and/or office with improved Wi-Fi speed, performance, and efficiency. ...
Read More
How many LAN ports does the NetComm CF40 Wi-Fi 6 have?
The NetComm CF40 Wi-Fi 6 has four (4) Ethernet LAN ports to allow connection to multiple ethernet based devices, such as your desktop computer, laptop...
Read More
How do I set up the NetComm CF40 Wi-Fi 6?
Setting up your NetComm CF40 Wi-Fi 6 is made easy by following the steps outlined in our Quick Start Guide and below.
Step 1: Power on the NetComm CF...
Read More
How do I configure my NetComm CF40 Wi-Fi 6?
If you have purchased your NetComm CF40 Wi-Fi 6 from the Tangerine website, it will come pre-configured and all you’ll need to do is follow the ...
Read More
What is a NetComm NF20 Wi-Fi 6 and what does it do?
The NetComm NF20 Wi-Fi 6 delivers a new adaptive W-Fi experience to your home with improved Wi-Fi speed, performance, and efficiency. It supports mult...
Read More
What type of connection ports does the NetComm NF20 Wi-Fi 6 have?
The NetComm NF20 Wi-Fi 6 has 9 different connection points in addition to the reset button and power supply jack including:
One (1) WAN...
Read More
How do I set up the NetComm NF20 Wi-Fi 6?
Setting up your NetComm NF20 Wi-Fi 6 is made easy by following the steps outlined in our Quick Start guide and below.
Step 1: Power on th...
Read More
How do I configure my NetComm NF20Mesh?
If you have purchased your NetComm NF20 Wi-Fi 6 from the Tangerine website, it will come pre-configured and all you’ll need to do is follow the ...
Read More
How to set up Google Nest Wifi
Get ready to welcome to Google Nest Wifi to your home.
You have made a great choice! Google Nest Wifi will:
o blanket your home with s...
Read More
How to set up Google Nest Router/Points
Setting up your Google Nest Router and Points to create your Mesh Wi-Fi Network is simple:
Download the Google Home app and create a Google account...
Read More
How many LAN ports does the Google Nest Wifi router have?
A Google Nest Wi-Fi router has 2 Ethernet ports. One of the ports connects to the modem's WAN port to receive the internet connection, and the other p...
Read More
How does the Google Nest work differently to a normal nbn® modem?
Google Nest Wifi, a mesh Wifi system, provides Wifi to your whole house. In terms of functionality, once the Google Nest Wifi system is set up it will...
Read More
List of BYO compatible nbn® modem/routers
Tangerine allows customers the choice to BYO (bring your own) nbn® modem device for all unlimited nbn® plans.
It’s important to note th...
Read More
How do I know if my BYO modem is compatible ?
It's important that you have read the BYO requirements before selecting this option with us. It is your responsibility to ensure your devi...
Read More
Requirements to use your own BYO device for nbn® or Wireless Broadband
Tangerine supports a BYO modem/router option when connecting for nbn® or Home Wireless Broadband. It is important that you are aware of your connect...
Read More
How to connect your own BYO modem
We support the use of a BYO modem or router for use with your nbn® Plans with Tangerine.
We recommend ensuring that you are familiar with yo...
Read More
What settings are required for my nbn® modem?
The following settings can be used to configure your device for use on the nbn® network with Tangerine:
Authentication:
I...
Read More
How do I set up VLAN Tagging on my own BYO modem ?
UPDATE: JUNE 2017: For nbn® services ordered with Tangerine Telecom on or after 1st June 2017, VLAN Tagging is not required to be enabled on your nbn...
Read More
How do i know if my modem is nbn® ready?
To find out if your modem is nbn® ready, check out the list of BYO compatible nbn® modem routers here.
Read More
How to change my Wi-FI Password?
To guard your home network against attack and prevent unauthorised access, it is very important that you follow this guide to secure your network
&nb...
Read More