However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Sorry!
nbn® isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Plan name
Value
Value Plus
Speedy
Speedy Plus
SuperSpeedy
UltraSpeedy
nbn® speed tier*
25/10
50/20
100/20
100/40
250/25**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
245Mbps ↓ 21Mbps ↑
650Mbps ↓ 42Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Multiple concurrent users
Premium internet experience
UHD video streaming
Faster file downloads and uploads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of services allowed to receive a Summer Sale offer. As a Tangerine customer, you can have a maximum of 1 nbn® and 5 Mobile services with a Summer Sale offer.
Your account currently has the following number of active services with an offer:
You’ve selected a stand-alone modem with no NBN® plan. We can only send stand-alone modems to existing customers who have ordered or who have an active nbn® plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are ordering a home phone service - your modem must support VOIP and be re-configurable.
If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to Check Availability.
HMMM
We’ve got good and bad news
nbn® is available, but due to your property being a new development and not yet connected to the nbn® the one-off nbn® New Development Charge of $275 applies. This charge is levied by nbn® and is applicable regardless of the nbn® provider that you choose. So if you’re happy with that…
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
This can happen from time to time if nbn® or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
To remain connected, you’ll need to ensure that before 28 October 2024:
Your device is capable of connecting to the 4G or 5G network
If yo...
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If I don’t upgrade to a 4G compatible device before 28 Octobrer, will I lose my mobile number?
No, you won’t lose your mobile number.
As long as you upgrade to a 4G and/or 5G compatible device and retain your number, you will co...
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Will I need a new SIM card?
You may need a new SIM card when you upgrade your device.
Many 3G devices use a mini or micro-SIM, whereas most 4G devices use a nano SIM.
...
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Can you guarantee that I’ll have 4G coverage in a location that currently only has 3G coverage?
In areas that currently only have a 3G signal, Telstra are committed to providing 4G coverage before the closure of the 3G network on 28 October 2024....
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What is difference between 3G and 4/5G coverage?
We often hear 3G, 4G and 5G being discussed when looking to sign up to a new mobile plan but most people don’t know what the difference are!&nbs...
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What type of 4/5G mobile device do I need?
To remain connected, you’ll need to ensure that before 28 October 2024:
Your device is capable of connecting to the 4G or 5G network
If yo...
Read More
What is VoLTE and what do I need to do before the 3G network closure?
Voice over LTE (VoLTE) uses the 4G (LTE) network to make phone calls.
Your mobile device will use 4G to make and receive these calls in areas...
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Can 3G mobile devices still call Triple Zero (000) after 28 October 2024?
No, not necessarily as you will no longer have 3G mobile coverage from 28 October 2024.
In instances where another provider has 3G coverage, you ma...
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What will happen to my 4G mobile device that uses the 3G network to make calls?
Not all 4G mobile devices have VoLTE, so they still make voice calls on the 3G network.
To make voice calls on the 4G network, customers with 4G mo...
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Are other Mobile Network Operators (MNOs) in Australia closing their 3G network?
Yes, Vodafone has already closed their 3G network and Optus have announced they are closing their 3G network in Australia in October 2024.
Read More
Will the 3G network close on 28 October or will it be a phased approach?
Telstra have advised that while it’s not quite as simple as flicking a switch, the closure will commence from 28 October 2024 and will happen re...
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Will the 4G network also be switched off?
Mobile Network Operators (MNOs) including Telstra, continue to invest in deploying more 4G coverage across Australia and there is no closure date for ...
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How can I recycle my 3G device?
There are a few options available to help you recycle old mobiles, chargers, and accessories:
Drop them off at any Telstra store – just look ...
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What is eSIM?
What is eSIM?
An eSIM (also known as an embedded SIM) is a digital SIM card that allows you to activate your mobile &/or Mobile Broadband (MBB)&n...
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How to install your Tangerine eSIM
If you have an eSIM compatible device, installing your Tangerine eSIM is simple. Follow these 3 easy steps:
Connect to Wi-FiBefore you proceed with...
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Physical SIM vs eSIM
The main difference between eSIM and a physical SIM card is that eSIM is “embedded” digitally into a compatible device and cannot be remov...
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Do you need to switch to eSIM?
You don’t need to switch to eSIM yet in Australia.
Most major mobile phone and tablet device manufacturers now support eSIM, but not all models...
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How to move your eSIM to another device
To move your Tangerine eSIM to another device, you’ll need to do a SIM swap. The easiest way to do this, is via the Self Care Portal. Follow the...
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Can eSIM be activated instantly?
Ok, it’s not instant, but it’s pretty quick and convenient!
Rather than having to visit a store or wait for a physical SIM to be posted t...
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What to do if you don’t see a QR code during eSIM activation in the Self Care Portal
If you don’t see a QR code in your email or the Self Care Portal, we recommend calling us on 1800 211 112.
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Can I use my Tangerine eSIM in my smart watch/device?
Our eSIM is only compatible with mobile phone devices. It is not compatible with smart watches or other eSIM devices.
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What to do if you delete your eSIM profile
You can easily order a new eSIM quickly via the Self Care Portal. Follow these easy steps:
From the mobile dashboard in the Self Care Portal, selec...
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How do I switch from a physical SIM to an eSIM?
If you’re already a Tangerine customer, you can switch your physical SIM to eSIM quickly via the Self Care Portal. Follow these easy steps:
F...
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Why is my eSIM not working on my iPhone after I have successfully downloaded it?
It is possible to have multiple eSIM profiles stored on your iPhone. If you find that you do not get mobile coverage after downloading your Tangerine ...
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International Calling Add-on
You can purchase international add-on packs for an allowance of call minutes to specified international countries. You cannot have two of the same pac...
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What mobile network does Tangerine use?
Tangerine uses the Telstra Mobile Network. The network’s coverage area reaches more than 98.8% of the Australian population and covers more than...
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International Roaming Travel Packs
Getting ready for your international trip? How exciting! Instead of buying a SIM card when you arrive, why not consider getting an International Trave...
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What mobile data speeds are possible with Tangerine?
Tangerine’s 12GB, 25GB, 32GB, 50GB, 80GB SIM-only mobile plans’ download speeds are capped at 100Mbps and Tangerine’s 150GB pl...
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What happens when I sign up for a SIM only plan ?
Welcome to Tangerine—where we make mobile simple!After signing up for a physical SIM-only plan with Tangerine, you can expect a seamless experie...
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Can I keep my existing mobile number?
Absolutely! You can quickly and easily transfer your existing mobile number from any other provider. We offer Self Activation via our Customer Portal,...
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How do I activate my SIM card?
To activate your SIM card, simply head to activate and follow the steps.
If you are transferring an existing mobile number, ensure you keep your old ...
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What is the pre-port verification process?
When you want to switch your mobile number from one service provider to another, it's called porting. For legal reasons, we need to make sure that the...
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International Roaming Travel Packs
Getting ready for your international trip? How exciting! Instead of buying a SIM card when you arrive, why not consider getting an International Trave...
Read More
International Calling Add-on
You can purchase international add-on packs for an allowance of call minutes to specified international countries. You cannot have two of the same pac...
Read More
Can I purchase a data add-on?
A Data Add-on can be purchased for use with your existing mobile plan for $12.50 for 3GB. A Data Add-on can be added to your service on a once-off or ...
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Can I make Wi-Fi calls from overseas?
Yes you can! To receive or make a Wi-Fi call from overseas to Australia, all you need is a suitable Wi-Fi connection, a compatible Wi-Fi calling devic...
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How to install your Tangerine eSIM
If you have an eSIM compatible device, installing your Tangerine eSIM is simple. Follow these 3 easy steps:
Connect to Wi-FiBefore you proceed with...
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What is Mobile Broadband?
Mobile broadband is a SIM only service delivered over a mobile network that gives you the ability to access the Internet and related data services via...
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What’s the difference between Mobile Broadband and Wireless Broadband?
Mobile broadband and wireless broadband are both powered by 4G and 5G mobile networks that connect your mobile devices to the Internet. However, the d...
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What network does Tangerine use for mobile broadband?
Tangerine's 5G mobile broadband data plans use parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G Coverage reaching at le...
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What hardware do I need for my Mobile Broadband connection?
You can BYO your own compatible Mobile Broadband (MBB) device or tablet such as an Inseego Wavemaker 5G Indoor Router, we have a handy Quick Start Gui...
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How do I check my Mobile Broadband usage?
You can monitor your usage and manage your spend using the Self Care Portal or by calling us on 1800 211 112. When you reach 100% of...
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What is Telstra Call Insights and how to opt out?
On 2 August 2024, our wholesale mobile service provider launched a scam and fraud prevention tool, Telstra Call Insights, which helps to protect mobil...
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How do I set up voicemail?
To set up voicemail on your Tangerine SIM, dial 101 on your phone keypad and press the call key. You'll then need to follow the prompts to set up your...
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Mobile activation timeframes
The estimated timeframe for SIM activation is between 15 minutes and 40 hours.
Activations will only occur during porting hours:
Monday to Friday ...
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Important Update: Changes to Our Privacy Policy - Introducing Telstra Call Insights
We want to inform you about some important updates to our Privacy Policy at Tangerine.
Introducing Telstra Call Insights
On 2 August 2024, our...
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What network settings do I use when roaming?
If you have roaming active on your mobile service, once you arrive in your destination, you should automatically connect to a network.
If y...
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Why isn’t my international roaming working?
If you have roaming active on your mobile service, once you arrive in your destination, you should automatically connect to a network.
If y...
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What is free inbound SMS while overseas?
Free inbound SMS while overseas means that when you receive text messages on your mobile phone while you're outside your home country, you won't be ch...
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Do I need to have a Tangerine travel pack activated to be eligible for free inbound SMS?
No, you do not need to have a travel pack activated. As long as international roaming is enabled on your service, you are eligible to receive free inb...
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Which countries does this free inbound SMS offering apply to?
The free inbound SMS offering applies while in the following countries:
Argentina, Austria, Bahrain, Bangladesh, Belgium, Bolivia, Brazil...
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Can I change mobile plans?
At Tangerine we give our customers the ability to change mobile plans at any time as we understand your data allowance needs may change overtime. This...
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What is a databank and data gifting?
What is DataBank?
DataBank is a feature that allows you to roll over unused data from your monthly plan to the next billing period, up to a maximum c...
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How do I check my mobile usage?
You can view your live mobile usage in the Self Care Portal an following these steps:
1. Log into the Self Care Portal
2. Navigate to the ‘M...
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How do you enable International Roaming?
Tangerine has 3 international calling packs that you can add onto your active mobile SIM-only service so you can make calls and stay in touch with fri...
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How do I cancel my mobile/mobile broadband service?
Our mobile SIM-only and mobile broadband data plans are all no lock-in contract so you're free to cancel at any time but, we recommend you align your ...
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What is Wi-Fi calling?
Wi-Fi Calling allows you to make and receive phone calls using your home Wi-Fi network instead of relying on your service provider's network. To use W...
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What are the benefits of Wi-Fi calling?
Wi-Fi calling comes in handy when:
You’re travelling overseas and want to call family and friends in Australia. You can utilise the voi...
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What do I need to do to use Wi-Fi calling?
First you need to make sure you have a 4G enabled, Wi-Fi calling capable mobile device and a suitable wifi network to make calls over wifi.To enable W...
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Is there a fee to use Wi-Fi Calling?
Wi-Fi calls are charged as follows:
Domestic Wi-Fi calls will be charged and shown as a standard national domestic voice call.
Outbound internatio...
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Is Wi-Fi calling secure?
Yes, your smartphone or tablet must still authenticate with the mobile network. So, Wi-Fi voice calls are protected by the same secure industry standa...
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Why is my Wi-Fi calling not working?
If you have a compatible device but are still unable to use Wi-Fi calling, this might be due to:
The Wi-Fi you are connected to does not support Wi...
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How to fix Wi-Fi Calling
Here are some steps to follow if you have a problem with Wi-Fi Calling:
Restart your Wi-Fi Router and phone/device
Toggle Aeroplane Mode On and Of...
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What happens if I move out of Wi-Fi coverage while on a call?
If you’re on the 4G network, your call will move between the Wi-Fi and 4G. If there’s no mobile connection available, then your call will ...
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Does Voicemail work using Wi-Fi calling?
Yes, your calling features such as Voicemail, call waiting or call conference will still work as normal when using Wi-Fi calling.
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Will Emergency 000 calls work as usual on Wi-Fi Calling?
000 calls are supported on Wi-Fi Calling, however other emergency call fail-safes still apply.
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Can I make Wi-Fi calls from overseas?
Yes you can! To receive or make a Wi-Fi call from overseas to Australia, all you need is a suitable Wi-Fi connection, a compatible Wi-Fi calling devic...
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What is VoLTE?
VoLTE ( Voice over Long Term Evolution) is what lets you make phone calls over 4G. It also allows older 4G devices to make emergency calls to Triple Z...
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What are the benefits of VoLTE?
Some of the benefits of VoLTE include:
Clearer calls. VoLTE uses the less congested 4G network, allowing for improved call quality.
Faster connect...
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How to get all the benefits of VoLTE
To access VoLTE, you will need a device which is compatible with the network and is VoLTE capable.
Check if your device is capable of VoLTEThe best...
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Is there a fee to use VoLTE?
VoLTE call usage is the same as all other voice calls on your mobile plan, which includes unlimited standard calls within Australia. Certain calls to ...
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What devices are VoLTE compatible?
To access VoLTE, you will need a compatible mobile device with correct device configuration.
Below is a list of some current mobile devices that are...
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5G VS 4G: What's the difference?
4G and 5G refer to the 4th generation and 5th generation of network technology.
4G focused on data over voice calls, which allowed us to stream...
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What do I need to get 5G?
To start using 5G you’ll need a 5G ready device, a 5G mobile plan and access to 5G network coverage (check our coverage map to see if it is...
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Do I need a 5G ready mobile phone or device to access 5G?
To access 5G, you will need a 5G ready mobile phone handset and be in a 5G coverage area. Your mobile service will automatically switch to 4G or 3G in...
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Is 5G available in my area?
Tangerine uses parts of Telstra’s 5G (for 5G plans only), 4G and 3G mobile networks. The 5G network is currently being rolled out and is availab...
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What to do if your mobile number transfer fails
This is usually due to a mismatch in the information provided to us and that held by your current provider.When porting a mobile number, we require th...
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How do I reset my Voicemail Pin?
You can reset your voicemail pin in the Tangerine Self Care Portal -
1. Log into the Tangerine Self Care Portal using your customer account number, e...
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What is a PUK code and can I view it?
A PUK (Personal Unlocking Key) code is a security feature that protects your SIM card data. You will need your PUK code if you have entered your SIM p...
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What are Tangerine's APN data settings?
The APN Data settings for Tangerine Mobile & Mobile Broadband services are:-
· Name: Mobile Data...
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Reporting Scam SMS
You can now report scam SMS that are sent to your Tangerine mobile service.
Simply forward any scam SMS you receive to 7226 (or "SCAM" on your phone ...
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What do I do during a mobile outage?
During an unplanned or planned mobile outage affecting the Telstra Wholesale Mobile Network, if you still need to make mobile calls you can:
Use Wi...
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Can I still make mobile phone calls if there is an outage?
Yes! During a mobile outage you can still make mobile phone calls using Wi-Fi calling, by using a public payphone or an internet landline. Learn more ...
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What should I do if my mobile service is still down after the outage has been resolved?
If the mobile outage is complete and you are still unable to make or receive calls and SMS or use mobile data, try the below troubleshooting tips:&nbs...
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Why do mobile outages occur?
Planned mobile outages typically occur due to planned maintenance or upgrades being made to our systems or the network and is necessary to improve you...
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