However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Sorry!
nbn® isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Plan name
Value
Value Plus
Speedy
Speedy Plus
SuperSpeedy
UltraSpeedy
nbn® speed tier*
25/10
50/20
100/20
100/40
250/25**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
245Mbps ↓ 21Mbps ↑
650Mbps ↓ 42Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Multiple concurrent users
Premium internet experience
UHD video streaming
Faster file downloads and uploads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of services allowed to receive a Summer Sale offer. As a Tangerine customer, you can have a maximum of 1 nbn® and 5 Mobile services with a Summer Sale offer.
Your account currently has the following number of active services with an offer:
You’ve selected a stand-alone modem with no NBN® plan. We can only send stand-alone modems to existing customers who have ordered or who have an active nbn® plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are ordering a home phone service - your modem must support VOIP and be re-configurable.
If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to Check Availability.
HMMM
We’ve got good and bad news
nbn® is available, but due to your property being a new development and not yet connected to the nbn® the one-off nbn® New Development Charge of $275 applies. This charge is levied by nbn® and is applicable regardless of the nbn® provider that you choose. So if you’re happy with that…
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
This can happen from time to time if nbn® or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
When will the new highspeed tiers be available at my location?
We are launching the new high-speed tiers from 19 August 2024. If your address is not currently eligible for high-speed Fixed Wireless nbn®, more ...
Read More
What is nbn® Fixed Wireless?
A Fixed Wireless connection delivers nbn® through a wireless signal sent from a transmission tower located in a customer’s area. This connec...
Read More
I'm having issues with my connection. What should I do?
We'd like to get you back up and running as soon as possible. Please contact Customer Support or log in to your Customer Portal.
Read More
What speeds can I achieve?
Our Fixed Wireless Home Fast plan has a theoretical maximum attainable speed of 200-250/8-20 mbps, while our Fixed Wireless Superfast plan has a theor...
Read More
How do I know if I need to upgrade the nbn® equipment installed at my address?
You can perform a service qualification (SQ) check to determine whether the nbn® equipment installed at your address is suitable for high speed Fi...
Read More
What nbn® equipment is required?
If you are accessing the nbn® network for the first time, nbn® will provide you with an outdoor unit (antenna) and an indoor nbn® connecti...
Read More
The appointment time doesn’t suit me. How should I change it?
Please contact our super-friendly Customer Service team to organise another appointment time.
Read More
How long will the upgrade process take?
If you have the most up-to-date technology, you should be up and running as soon as we confirm your order. If you require a new NTD, it may take 1-3 w...
Read More
How can I upgrade to higher speed Fixed Wireless plans if it's now available at my address?
New customers can access a high-speed fixed wireless nbn® plans by checking their address to confirm eligibility and completing the sign-up proces...
Read More
How do I know if I'm eligible for the new high-speed tiers?
Most Fixed Wireless customers will be able to access faster nbn® if they sign up or upgrade to a highspeed Fixed Wireless plan and have any necess...
Read More
Do I need to re-configure my modem/router?
If you find that after 24 hours, your service speed has not changed, you can power cycle your modem to initiate the new speed.
To power cycle your mo...
Read More
What is the Bundle & Save offer?
Our “Bundle and Save” offer is super exciting. Get 10% off the plan fees for each mobile SIM-only plan and mobile broadband plan you add t...
Read More
What products or services can I bundle?
You may be eligible for our “Bundle & Save” offer if you have a Tangerine mobile and/or mobile broadband service(s) as well as an acti...
Read More
Will I still be eligible for the Bundle & Save discount if I have an introductory offer?
Yes! Your intro offer will still be applied to your new nbn® service, and the bundling discount will be applied to each mobile or mobile broadband...
Read More
When does my Bundle & Save discount expire?
It's ongoing! We’ll apply the discount to your account on an ongoing basis* - a little token of our appreciation for sticking with us here at Ta...
Read More
What is nbn®?
nbn® stands for National Broadband Network. It is the service in which the majority of Australians use to access the internet from their homes and...
Read More
Can I get nbn®?
To find out if you can connect to nbn®, visit our nbn® page and enter your address in the search bar. If your address can get connected to nbn...
Read More
How is nbn® delivered to my home?
Fibre to the Premises (FTTP) - Fibre optics cabling is installed directly inside your property; this can deliver fast internet services with up to 1...
Read More
What do the different nbn® speeds mean?
nbn® offer a range of speed tiers for customers on the nbn® network. The speeds refer to the maximum download and upload speeds available on t...
Read More
What are the different nbn® service classes
In Australia, properties are connected to the nbn® network using different types of technologies based on the infrastructure and equipment that nb...
Read More
How long does it take to get connected to nbn® with Tangerine?
If your property has been connected to nbn® before, it typically takes 1-3 days to get connected to nbn® with Tangerine. During checkout you c...
Read More
Will I incur any costs when switching to Tangerine?
There are no standard setup fees with Tangerine, however, you should make sure you’re not in contract with your current provider to avoid any po...
Read More
Do I need to cancel my old nbn® service when transferring to Tangerine?
We recommended that you wait until your nbn® service has been activated with Tangerine before requesting to cancel with your old provider so you a...
Read More
Do I need to keep a phone line to get nbn®?
You don’t need an active telephone service to connect to the nbn®. However, there are some nbn® technology types which use the copper te...
Read More
What does the nbn® connection box look like?
Your nbn® connection box will look different depending on what nbn® technology type you have at your property.If you have a Fibre to the Premi...
Read More
How will I be updated about the progress of my order?
We will keep you up to date on the progress of your order via email and SMS. It is important that you look out for these email and SMS updates as they...
Read More
Where can I find the Critical Information Summary for my plan?
You can find the Critical Information Summary for your Tangerine nbn® plan on our Policies page.
Read More
Does Tangerine support IPv6?
Currently Tangerine do not support IPv6 due to our network carrier only supporting IPv4. However, this may change in the future, so look out for updat...
Read More
What are the advantages of staying with Tangerine after the price adjustment
We understand that great value is a key factor in choosing an nbn® provider, and we want to remind you of the advantages of remaining with Tangeri...
Read More
Financial Hardship
At Tangerine we are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustain...
Read More
What to do if your current nbn® plan no longer suits your needs
If, for any reason, your current plan no longer suits your needs, we've got you covered. You can explore our range of nbn® plans aimed to suit eve...
Read More
What the price adjustments mean if you’re currently receiving a discount on your nbn® service under and advertised promotion or offer
If you're currently benefiting from a discount on your nbn® service under an advertised promotion or offer, no need to worry – your existing...
Read More
When will the price changes take effect?
All price adjustments for new and existing Personal nbn® customers will take effect from 1 August 2024, and you’ll notice the adjustment in ...
Read More
What is the nbn® Special Access Undertaking (SAU)?
On 17 October 2023, the Australian Competition and Consumer Commission (ACCC) accepted nbn® Co’s proposed variation to its Special Access Un...
Read More
Are other providers also changing their nbn® prices?
The changes to NBN CO’s wholesale pricing will impact all Internet Service Providers (ISPs).
We’ve already seen some providers in...
Read More
Why some plan prices increasing and others aren't
At the end of 2023, the Australian Competition and Consumer Commission (ACCC) approved NBN Co’s proposal to vary the Special Access Undertaking ...
Read More
What are the changes for each nbn® plan?
We are not passing on the full amount of these increases for all our plans. The following table shows how the price of each of our plans is changing:
...
Read More
Why Tangerine are changing the price of our nbn® plans
At the end of 2023, the Australian Competition and Consumer Commission (ACCC) approved NBN Co’s proposal to vary the Special Access Undertaking ...
Read More
You signed up before the prices changed, but your nbn® service isn’t connected yet. What this means for you
When you signed up for your new Tangerine nbn® service, you would have paid your first months’ plan fee upfront and this sits on your accoun...
Read More
What is the best nbn® plan for my household?
We currently offer five standalone nbn® plans all with unlimited data, no lock-in contracts, free standard connection and a new customer discount ...
Read More
Do you offer home voice plans on nbn®?
Yes! We offer a Home Voice plan for only $10.00/mth with an active Tangerine internet service. Our home voice plan includes:
- Unlimited standard cal...
Read More
What is the nbn® new development charge?
The nbn® new development charge was introduced by the Australia Government in 2016 and may apply when nbn® equipment needs to be installe...
Read More
Is there a cancellation fee with Tangerine?
All our nbn®, mobile and voice plans come with a no lock-in contract, so you are free to cancel at any time and are subject to no cancellation fee...
Read More
Does Tangerine charge a plan change fee?
No, Tangerine does not charge a fee for upgrading or downgrading to another nbn® speed tier plan.
Read More
Why is my nbn® order on hold?
There are a number of reasons as to why your nbn® order has been put on hold. If your nbn® order has been put on hold, we will send you an ema...
Read More
How do I prepare for my nbn® installation?
You will receive an email from us detailing what will happen on the day of your nbn® installation. If an nbn® technician appointment is requir...
Read More
Will I be charged if I need a technician installation appointment?
There is no standard installation charge which includes a visit from an nbn® technician.If you are in a new development and your property hasn&rsq...
Read More
What happens if the technician misses my nbn® appointment?
NBN Co provide a Missed Appointment Rebate to us when the nbn® technician does not attend the confirmed appointment for both connections and fault...
Read More
What is Fresh Fibre?
Fresh Fibre is a campaign facilitated through NBN Co to provide customers with faster internet to help support the growth in connected devices and mor...
Read More
What are the benefits of upgrading to Fibre?
The benefits of upgrading to Fresh Fibre (Fibre-to-the-Premise) are as follows:- Speed and Reliability*. An FTTP connection will lead to an improvemen...
Read More
What’s the difference between the nbn® connection types FTTP, FTTN or FTTC?
- Fibre to the Premises (FTTP) means fibre is connected all the way to your premises.- Fibre to the Node (FTTN) has a fibre connection running to a mi...
Read More
What do I need for a fibre upgrade?
A Fresh Fibre upgrade requires an nbn® technician to connect a Premises Connection Device (PCD) on the outside of the premises and then install a ...
Read More
What do I do if I have an active FTTN or FTTC service with a different provider but want to order a fibre upgrade with Tangerine?
If you have an active FTTN or FTTC service with a different provider, you can still order a fibre upgrade with Tangerine. We recommend that you don&rs...
Read More
How do I know if my existing equipment will work with an FTTP connection?
The majority of nbn® compatible modems/routers will work on for a Fibre to the Premises (FTTP) service, you may just need to update your equipment...
Read More
How do I relocate my nbn® service?
Moving house? You can easily submit a request to relocate your existing Tangerine nbn® service to your new address in our Self Care Portal. T...
Read More
How in advance should I schedule my nbn® service relocation?
Service relocation timeframes can vary depending on your new property’s nbn® readiness and the type of nbn® connection. If your new...
Read More
Will I be charged any fees for relocating my nbn® service?
Tangerine does not charge a relocation fee. However, if your new address is not nbn® ready then a New Development Fee of $275 may apply. If this f...
Read More
How do I set up my modem at my new address?
For step-by-step instructions on how to set up your Tangerine supplied modem or BYO modem check out on setup guides on our modem set up page. Not...
Read More
Will a technician need to connect my relocated nbn® service?
If your new address hasn’t been connected to nbn® before then an nbn® technician may need to visit your home to get you connected to the...
Read More
Do I have to do anything on my move in day for my relocated nbn® service?
Once your new address is nbn® ready and active, you can plug in your modem to enjoy fast, reliable internet with Tangerine. If you have a BYO...
Read More
How can I opt out for CGNAT
If you have a valid reason and need to opt-out of CGNAT you can call our technical support team on 1800 211 112 who can opt-out your service.
Read More
What is CGNAT, and what impact could it have on me?
CGNAT is short for Carrier-grade NAT, It’s a clever method used by service providers (like us) to share a single unique public IP address among ...
Read More
Why is Tangerine using CGNAT?
As IPv4 addresses become increasingly scarce and expensive, we’ve adopted Carrier-grade NAT (CGNAT). This innovative solution allows us to conti...
Read More
Is there an advantage to being on CGNAT
Yes, CGNAT enhances security by adding an extra layer of firewall protection. Since your router is no longer directly exposed to the public internet, ...
Read More
Is there anything that won’t work on CGNAT
While CGNAT is highly effective, there are a few scenarios where it might not be suitable. Fortunately, CGNAT has been in use for several years, and m...
Read More
Can I change my nbn® plan?
Yes, you can! You can change your nbn® plan at any time, free of charge, whether you’re upgrading or downgrading, via our Self Care Portal. ...
Read More
Can I put my nbn® service "on hold"?
If you do not require your nbn® service for a long period of time and would like to avoid charges, this can only be done by cancelling and then re...
Read More
How do I cancel my nbn® service?
All our nbn® plans include a no lock-in contract so you’re free to cancel your nbn® service at any time. We recommend that if cance...
Read More
Why is my nbn® running slow?
First off – we’re sorry to hear that your nbn® is running slower than expected, but there are several reasons why this could be happen...
Read More
What do I do if I’m experiencing dropouts?
It is important to troubleshoot your nbn® connection prior to us logging a fault to NBN Co as in certain cases it is local internal copper wiring ...
Read More
How can I improve my Wi-Fi coverage?
Wi-Fi coverage is critical in a household where numerous devices are relying on good quality connection to operate. Here are some things you can do to...
Read More
What do I do during an unplanned internet outage?
During an unplanned internet outage there are 3 things you can do to stay connected to the internet.
Hotspotting from your mobile device &nda...
Read More
How do I prepare for a planned internet outage?
We will send you an email in advance notifying you that planned maintenance is taking place and may affect your internet service. Maintenance is typic...
Read More
How do I check if there is an internet outage in my area?
To check if there is a planned or unplanned outage affecting your internet service, head to our Network Status page.
Read More
What do I do if a power outage is affecting my internet service?
It’s important to keep in mind that any equipment connected via the internet network will not work during a power outage. To ensure you’re...
Read More
How do I hotspot from my mobile phone?
Apple mobile devices:- Go to the ‘Settings’ app > Select or search ‘Personal Hotspot’ > Toggle on ‘Allow Others to...
Read More
What should I do if my internet service is still down after the outage has been resolved?
If your internet service is still not working after you have been notified that the outage has been resolved, we ask that you first power cycle. ...
Read More
There is no outage in my area but my internet service isn’t working, what should I do?
Power cycle your modem
- Unplug the power cord from the back of the modem. All the lights on the modem should be OFF.- Wait 1 full minute bef...
Read More
Why do unplanned internet outages occur?
Unplanned outages can be caused by –
Weather: Extreme weather-related events such as fires, storms or cyclones can cause physical damage to i...
Read More
Why do planned internet outages occur?
Planned internet outages occur due to NBN Co or our wholesale network provider conducting maintenance or making upgrades to improve the internet netwo...
Read More